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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. Which type of HP Care Pack Service helps to eliminate the negative effects of equipment downtime on a
customer's business?

A) Mitigation of Risk Services
B) Hardware Protection Services
C) Data Protection Services
D) Equipment Deployment Services

2. An existing customer is supported with an HP Care Pack Service engagement. When attempting to renew
the engagement with the customer, which provision would require HP Contractual Services?

A) A warranty purchased at the time of the product purchase
B) One service level with risk mitigation
C) Multiple products, at various service levels, all under one agreement
D) The entire cost pre-paid

3. What percentage of savings does HP Care Pack Services bring to customers compared to single
out-of-warranty repairs?

A) 34%
B) 24%
C) 44%
D) 14%

4. A customer has set aside a budget to cover refreshment of their printing and PC hardware. They are
interested in contracting with a hardware manufacturer for services because their IT department does not
have adequate resources.
The contract would include the following provisions:
1 . Faster response times
2 . Multi-vendor repair services
3 . Onsite engineer
4 . Lease new equipment
Which HP PPS Services offering best meets this customer's needs?

A) HP Deployment Services
B) HP Standard Contractual Services
C) HP Custom Contractual Services
D) HP Care Pack Services

5. A customer has set aside a budget to cover replacement and maintenance of their printing and PC
hardware. They are interested in contracting with a hardware manufacturer for services because their IT
department does not have adequate resources to cover PPS Services.
The contract would include the following provisions:
1 . Standard delivery requirements
2 . Multi-vendor repair services
3 . Multi-year contract
4 . Quarterly payment
Which offer best matches this customer's needs?

A) HP Accidental Damage Protection
B) HP Standard Contractual Services
C) HP Custom Contractual Services
D) HP Care Pack Services

Solutions: