Reliable ServiceNow Certification CIS-HR Dumps PDF Mar 28, 2024 Recently Updated Questions
Pass Your ServiceNow CIS-HR Exam with Correct 45 Questions and Answers
NEW QUESTION # 14
An employee in Chicago submits a request using the Employee Service Center. The HR Case template associated with the HR Service defines the Skills needed, but not an Assignment Group.
Using base platform functionality, which of the following is the first step the system takes to assign the Case?
- A. The Case must be manually assigned
- B. A Matching Rule assigns the Case to a group
- C. An Assignment Rule assigns the Case to a group
- D. An Assignment Rule creates a list of possible assignees
Answer: C
Explanation:
Explanation/Reference:
Reference: https://docs.servicenow.com/bundle/orlando-hr-service-delivery/page/product/human-resources- global/concept/c_UseAssignmentRules-global.html
NEW QUESTION # 15
What settings define and track cross-scope access to applications?
- A. Access Restrictions
- B. Restricted Caller Access
- C. Business Rules
- D. Access Controls
Answer: B
NEW QUESTION # 16
In the base instance, what determines the conditions a Case must meet before it can be assigned to an agent?
- A. Client Rules
- B. Matching Rules
- C. ACLs
- D. Escalation Rules
Answer: B
NEW QUESTION # 17
If an HR Services needs to be accessible to employees on the Employee Service Center, what field must be completed on the HR Service?
- A. Fulfiller Instructions
- B. Lifecycle Event type
- C. Record Producer
- D. Checklist
Answer: C
NEW QUESTION # 18
If a new HR Knowledge base is created, how can it be included in the Knowledge results section on the HR Case form?
- A. All Knowledge bases are searched by default
- B. Add it to the HR Service configuration
- C. Add it to the HR Template
- D. Add it to the Contextual Search configuration
Answer: B
NEW QUESTION # 19
The HR Profile table is used to track information for what Employment types? (Choose three.)
- A. Other
- B. Potential Employee
- C. Contractor
- D. Temporary Employee
- E. Full Time Employee
- F. Spouse
Answer: C,D,E
Explanation:
Explanation/Reference:
NEW QUESTION # 20
HR Profiles may be created for multiple employees using conditions and criteria in which module?
- A. Create new Case
- B. Generate HR Profiles
- C. Bulk Cases
- D. Create Human Resources Profile
Answer: B
NEW QUESTION # 21
What determines if a user can view a Knowledge article?
- A. Can/Cannot Contribute User Criteria
- B. HR Criteria
- C. ACL Rules
- D. Can/Cannot Read User Criteria
Answer: D
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/product/knowledge- management/task/t_SelectUCArticle.html
NEW QUESTION # 22
ServiceNow has identified 3 maturity levels for an HR customer.
What are they?
- A. No automation, Self-reliance, Smart Services
- B. Managed Interactions, Self-Reliance, Automated Services
- C. Managed Interactions, Self-Help, Advanced Services
- D. Managed Interactions, Self-Reliance, Smart Services
Answer: D
Explanation:
Explanation/Reference: https://www.servicenow.es/content/dam/servicenow-assets/public/en-us/doc-type/other-document/ csc/human-resources-journey-doc.pdf
NEW QUESTION # 23
On the HR Case form, some HR Services have associated Response templates. What determines which HR Services have Response Templates?
- A. The HR Criteria on the HR Service
- B. The table and conditions on the Response Template record
- C. The HR Criteria on the Response Template record
- D. The User Criteria on the HR Service
Answer: B
NEW QUESTION # 24
What method needs to be invoked from MatchingRuleProcessor class?
- A. processAndGetUsers
- B. processAndGetArray
- C. processAndGetCandidates
- D. processAndGelList
Answer: C
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-customer-service-management/page/product/ customer-service-management/task/t_InvokeMatchingRuleAPI.html
NEW QUESTION # 25
Only users with which role, at a minimum, may view the confidential data on the HR Profiles table?
- A. HR Case Reader [sn_hr_le.case_reader]
- B. Profile Reader [sn_hr_core.profile_reader]
- C. HR Case Writer [sn_hr_le.case_writer]
- D. Profile Writer [sn_hr_core.profile_writer]
Answer: D
NEW QUESTION # 26
In the base ServiceNow instance, how are User Criteria used?
- A. To control which users can access the HR Case application
- B. To control what a user sees in the information and suggested reading widgets
- C. To control read and write access to Knowledge bases and articles
- D. To control which users can access the HR Service Portal
Answer: C
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/product/knowledge- management/task/t_SelectUserCriteria.html
NEW QUESTION # 27
What do Client Roles define?
- A. Groups for the customer's clients.
- B. Roles that come into force if user uses a browser client.
- C. Access for new hires, employees, alumni, contingent, and contract workers.
- D. Named roles (eg VP of Operations, SVP Sales) for a customer's clients.
Answer: C
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/ concept/c_ClientRoles.html
NEW QUESTION # 28
When configuring a PDF Document Template, how does the system map form fields to ServiceNow fields?
- A. The Document field type on the PDF Template Mappings record
- B. The Preview value field on the PDF Template Mappings record
- C. The Document field on the PDF Template Mappings record
- D. The Mapping field on the PDF Template Mappings record
Answer: A
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-hr-service-delivery/page/product/human-resources/ task/PDFTemplate.html
NEW QUESTION # 29
When gathering requirements for HR Services, it is best to begin by defining the Service then working upwards, categorizing in progressively more detail.
What are the basic categories used?
- A. HR Service, Topic Detail, Topic Category, COE.
- B. HR Service, Topic Category, COE.
- C. HR Service, Topic Detail, COE.
- D. HR Service, Topic Category, Activity Category, Activities, COE.
Answer: A
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/ concept/hr-service-categorization.html
NEW QUESTION # 30
What role is required to access the modules in the HR Integrations application?
- A. HR Lifecycle Event Case Writer [sn_hr_le.case_writer]
- B. HR Core Profile Reader [sn_hr_core.profile_reader]
- C. HR Integrations Admin [sn_hr_integrations.admin]
- D. Admin [admin]
Answer: D
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-hr-service-delivery/page/product/human-resources/ concept/c_ManageRoles.html
NEW QUESTION # 31
In the HR Guided Setup Module, why are some tasks locked in the Task view?
- A. They require other tasks to be completed first.
- B. They require a plugin to be activated first.
- C. They are deprecated tasks that should not be completed.
- D. They require an elevated role to access.
Answer: B
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/kingston-hr-service-delivery/page/product/human-resources/ reference/r_HRTaskViewPage.html
NEW QUESTION # 32
If the Match All field is checked on a User Criteria record, the user:
- A. Must satisfy at least of the criteria to meet the conditions.
- B. Must satisfy at least one of the criteria to meet the conditions.
- C. Must satisfy all of the selected criteria to meet the conditions.
- D. Must satisfy a majority percentage of the criteria to meet the conditions.
Answer: B
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/service-catalog- management/task/t_CreateAUserCriteriaRecord.html
NEW QUESTION # 33
If an HR Service will only be used internally by HR professionals, what is the minimum configuration needed?
- A. HR Service, HR Template, Record Producer, and Lifecycle event type.
- B. HR Service, HR Template, and Record Producer.
- C. HR Service and HR Template.
- D. HR Service.
Answer: D
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-release-notes/page/release-notes/hr-service-delivery/ hr-service-delivery-rns.html
NEW QUESTION # 34
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Pass CIS-HR Exam Updated 45 Questions: https://drive.google.com/open?id=1oO3PoZY6sq1JCUUH7OWcwG7I0q3GdYY_
