[Jan 23, 2022] Fully Updated 820-605 Dumps - 100% Same Q&A In Your Real Exam
Latest 820-605 Exam Dumps - Valid and Updated Dumps
Who should take the Cisco 820-605: Cisco Customer Success Manager Exam
The 820-605 exam test certification is an internationally recognized validation that identifies persons who earn it as possessing skilled in Cisco 820-605 exam i.e. advanced IPS policy configuration, network-based malware detection, and creating snort rules. If a candidate/professional seeks a powerful improvement in career growth needs enhanced knowledge, skills, and talents. The Cisco 820-605: Cisco Customer Success Manager Exam certification provides proof of this advanced knowledge and skill. If a candidate knows associated technologies and skills that are required to pass the Cisco 820-605 exam, then he should take this exam. These are candidates who should look for Cisco 820-605 exam.
- End-user technical staff
- Video system administrators
- Network Administrator
- First-line support personnel
Cisco 820-605: Cisco Customer Success Manager Exam Certification Path
The Cisco 820-605: Cisco Customer Success Manager Exam certification path includes only one certification exam. Smart candidates who wish to create a solid foundation altogether examination topics and connected technologies typically mix video lectures with study guides to reap the advantages of each but 820-605 practice exams are one important study tool that goes typically unnoted by most candidates. The Cisco and NetApp FlexPod Implementation and Administration Specialist is for storage and data management professionals including systems engineers, field engineers, professional services consultants, and channel partners who are focused on FlexPod solution enablement. This FlexPod certification is the first jointly developed, global, multi-vendor technical certification that delivers in-depth knowledge of the tools and standards to assess performance characteristics and requirements of the FlexPod integrated solution. This guide also includes 820-605 practice test information.
NEW QUESTION 27
A customer purchased 500 licenses for its cloud-based collaboration solution. During a customer meeting, they complain to the Customer Success Manager that they cannot verify who and how the licenses are being used. Which two types of adoption barriers are occurring? (Choose two.)
- A. people
- B. process
- C. application
- D. platform
- E. tools
Answer: C,D
NEW QUESTION 28
The executive team decided to purchase 500 licenses to reduce costs and replace the existing solution, which has been in place for the last 10 years. The end-users were not consulted. Three months into the project, reports show the consumption analytics indicate a high usage of the old system and only 75 licenses active in the new software. Which two adoption barriers must be investigated? (Choose two)
- A. lack of common features
- B. business misalignment
- C. limited telemetry
- D. lack of communication
- E. purchase policy process
Answer: A,D
NEW QUESTION 29
What is the purpose of capturing moments of success with a customer?
- A. validating deployment of the solution
- B. renewing the contract and subscription
- C. recognizing the value of the engagement
- D. expanding the purchased solution
Answer: C
NEW QUESTION 30
A large university has deployed a new IT solution designed to improve the overall student and staff experience. Which approach to measure success is the best?
- A. Implement staff Super Users to provide feedback
- B. Twice yearly student and staff surveys with two QUESTIONs related to IT
- C. Combination of tailored surveys and IT tools-based metrics
- D. Measure the number of complaints raised by students
Answer: D
NEW QUESTION 31
Refer to the exhibit. What does this health score indicate?
- A. The customer is unlikely to renew this license.
- B. The customer is unlikely to advocate for this product.
- C. The customer needs to purchase more licenses.
- D. The customer needs to consume more of this product.
Answer: B
NEW QUESTION 32
From a Customer Success perspective, which reason to monitor your customer's health is the most important?
- A. It gives the customer valuable insight so they can automatically renew critical services on time.
- B. It provides the opportunity to address any changes in the customer's experience or actions around the solution.
- C. It allows the customer to identify unused licenses so they can be addressed via a service improvement plan.
- D. Understanding your customer's health directly enables renewals.
Answer: D
NEW QUESTION 33
A large university has deployed a new IT solution designed to improve the overall student and staff experience.
Which approach to measure success is the best?
- A. Twice yearly student and staff surveys with two questions related to IT
- B. Implement staff Super Users to provide feedback
- C. Combination of tailored surveys and IT tools-based metrics
- D. Measure the number of complaints raised by students
Answer: D
Explanation:
Explanation/Reference:
NEW QUESTION 34
What is the term for the gap between the features and functions that customers purchase and the features and functions that they use?
- A. organizational gap
- B. capability gap
- C. financial gap
- D. consumption gap
Answer: A
NEW QUESTION 35
Which expense is an operating expense (OPEX)?
- A. office improvements
- B. payroll
- C. software
- D. computer equipment
Answer: C
NEW QUESTION 36
Which two outcomes are the goals of the initial customer meeting to onboard the customer into customer success? (Choose two.)
- A. agreement of key stakeholders
- B. completion of customer training
- C. review of product roadmap
- D. confirmation of customer business outcomes
- E. scheduling of Quarterly Success Review
Answer: D,E
NEW QUESTION 37
Which two actions should the Customer Success Manager take throughout the quarter to support their customer? (Choose two.)
- A. Review and update the success plan for ongoing activities
- B. Join the sales and marketing strategy meetings
- C. Manage the service issues and escalations
- D. Observe the online image of the customer
- E. No action is necessary as long as the health index is green
Answer: A,E
NEW QUESTION 38
What is a consideration in evaluating readiness for adoption?
- A. Identify potential accelerators that could optimize performance.
- B. Review customer acceptance test plan.
- C. Validate that all required items have been purchased.
- D. Identify features or functions that are not deployed or underutilized.
Answer: B
NEW QUESTION 39
Which two actions are in adoption campaign? (Choose two.)
- A. survey sent to all end users
- B. messaging to users on best practice approaches to their solution
- C. messaging to stakeholders on the new features of their solution
- D. messaging to stakeholders on new product releases
- E. renewal reminder to stakeholders
Answer: A,B
NEW QUESTION 40
Refer to the exhibit.
What is the problem with this RACI example?
- A. More stakeholders should be involved.
- B. No one has multiple roles.
- C. Every task should have four people consulted.
- D. Too many people are accountable for this task.
Answer: D
NEW QUESTION 41
The Customer Success Manager notices that their customer has delayed going into production. Which action does the Customer Success Manager consider?
- A. Suggest that the customer replace their existing staff.
- B. Provide the customer with a chargeable deployment service.
- C. Give the customer a discount on a future purchase.
- D. Re-enforce the time to value of the solution.
Answer: B
NEW QUESTION 42
In which stage of the Customer Lifecycle does the Success Plan get updated for the first time?
- A. Implement
- B. Onboard
- C. Adopt
- D. Use
Answer: C
NEW QUESTION 43
Which two adoption outcomes are renewal indicators? (Choose two)
- A. customer testimonial
- B. solution discount
- C. payment schedule
- D. training attendance
- E. optimized services
Answer: A,C
NEW QUESTION 44
The customer wants to increase the number of services in their portfolio and improve the time to launch these services. Which two business outcomes are appropriate? (Choose two.)
- A. cost efficiency
- B. sustainability
- C. employee satisfaction
- D. business growth
- E. time to market
Answer: D,E
NEW QUESTION 45
Customer A has 120.000 employees and a meeting booking system that is 20 years old. It provides a personalized service that arranges all aspects of video conference meeting. This service includes 21 staff people globally. Customer A has invested in a video conferencing solution. Their desired outcome is to create a cost-savings, self-serve approach to achieve business innovation through face-to-face communications. Which two main barriers to adoption does the customer face? (Choose two.)
- A. technical barrier
- B. cultural barrier
- C. cost barrier
- D. product barrier
- E. process barrier
Answer: A,B
NEW QUESTION 46
The customer wants to increase the utilization of their video conferencing system. Drag and drop the actions from the left into the correct sequence on the right.
Answer:
Explanation:
NEW QUESTION 47
Which two outcomes are the goals of the initial customer meeting to onboard the customer into customer success? (Choose two.)
- A. completion of customer training
- B. review of product roadmap
- C. scheduling of Quarterly Success Review
- D. confirmation of customer business outcomes
- E. agreement of key stakeholders
Answer: D,E
NEW QUESTION 48
Your customer's business outcome is to drive employee efficiencies. Which key metrics measure this outcome?
- A. reduction in headcount or operational support costs
- B. customer and employee feedback
- C. number of incidents reported or number of compliance issues
- D. number of activities completed or increase in direct time
- E. increase in new subscribers or increase in end users
Answer: C
NEW QUESTION 49
Drag and drop three valid elements of a success plan from the left to the right. Not all options are used.
Answer:
Explanation:
NEW QUESTION 50
What are two examples of leveraging data to identify a customer barrier? (choose two)
- A. providing training recommendations
- B. evaluating feedback from the customer operations team
- C. consulting the health index
- D. reviewing installed base details
- E. noting change in customer executive team
Answer: B,C
NEW QUESTION 51
What is Quarterly Success Review?
- A. new success plan that focuses on the upcoming goals for the customer.
- B. a conversation that outlines key initiatives that are agreed upon in the success plan.
- C. gap analysis that focuses on the state of the customer's current architecture.
- D. technical analysis that outlines the implementation plan and adoption barriers.
Answer: C
NEW QUESTION 52
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