[Feb 11, 2022] Pass Cisco 820-605 Exam Info and Free Practice Test
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How to Prepare for Cisco 820-605: Cisco Customer Success Manager Exam
Preparation Guide for Cisco 820-605: Cisco Customer Success Manager Exam
Introduction
Cisco has created a track for IT professionals to certify as a Cisco Video infrastructure on the Cisco platform. This certification program provides Cisco professionals with a way to demonstrate their skills. The assessment is based on a rigorous exam using the industry-standard methodology to determine whether a candidate meets Cisco's proficiency standards.
According to Cisco, a Cisco 820-605 exam enables organizations to leverage basic next-generation intrusion prevention systems, firewall security concepts, and the Cisco Firepower system components and features. With a thorough understanding of Cisco Video Servers and endpoints, an individual can design, develop, and manage robust, secure, scalable, highly available, and dynamic unified solutions to drive business objectives.
Certification is evidence of your skills, expertise in those areas in which you like to work. If a candidate wants to work on Securing Cisco Networks with FireSIGHT Intrusion Prevention System: 820-605 and prove his knowledge, Certification is offered by Cisco.
This Cisco 820-605 exam Certification helps a candidate to validates his skills in Cisco 820-605 exam Technology.
In this guide, we will cover the 820-605 exam dumps, Cisco 820-605 exam Certified professional salary and all aspects of the Cisco 820-605 exam Certification. This guide also includes 820-605 practice exams information.
NEW QUESTION 14
During the delivery of a security solution, adoption barriers were identified. Those barriers were addressed, and the customer's business goals are now fulfilled. The customer is pleased with their solution and shares this experience in blogs and social medi a. In which stage is the customer?
- A. Optimize
- B. Expand
- C. Advocate
- D. Adoption
Answer: C
NEW QUESTION 15
The customer plans to relocate to a new building in the existing area to reduce cost. The company wants to retain talent through this transition. Which two business outcomes are critical to the company's success?
(Choose two.)
- A. risk management credibility
- B. sustainability
- C. employee satisfaction
- D. cost efficiency
Answer: C,D
NEW QUESTION 16
Refer to the exhibit. Which initial action does a Customer Success Manager take?
- A. Run analysis on all the license types used by the customer on all platforms
- B. Share the report with the customer point of contact for license types B and D and determine causes
- C. Provide trending information on license types B and D and share with all stakeholders
- D. Inform the Sales Account Manager to position a new version of licenses types B and D with additional features
Answer: B
NEW QUESTION 17
The CIO of a bank and their vendor have a significant disagreement over the value of the work that was delivered the past two years under the existing managed-services contract. The contract renewal process was delayed over three months, with considerable risk to both parties. Which best practice will help prevent this type of disagreement?
- A. Engage a third-party mediator to develop contract goals and evaluate the objectives at regular intervals.
- B. Have the CSM define how value should be measured at the end of the contract period.
- C. Adopt a lifecycle approach with a proactive review of service performance against KPIs.
- D. Have the CIO define a clear IT strategy and implement the suggestions immediately.
Answer: C
NEW QUESTION 18
Which sources should be used to uncover customer barriers?
- A. intuition, observation, data
- B. observation, conversation, data
- C. data, health score, intuition
- D. conversation, data, health score
Answer: B
NEW QUESTION 19
Why should a customer's success be documented?
- A. to establish KPIs that measure success
- B. to document roles and responsibilities for project management
- C. to provide expansion opportunities for the sales team
- D. to provide awareness of the value achieved by the solution
Answer: D
NEW QUESTION 20
Drag and drop three valid elements of a success plan from the left to the right. Not all options are used.
Answer:
Explanation:
NEW QUESTION 21
What is the term for the gap between the features and functions that customers purchase and the features and functions that they use?
- A. organizational gap
- B. consumption gap
- C. financial gap
- D. capability gap
Answer: B
Explanation:
Explanation/Reference: https://www.customersuccessmanager.com/blogs/the-consumption-gap
NEW QUESTION 22
A customer purchased 500 licenses for its cloud-based collaboration solution. During a customer meeting, they complain to the Customer Success Manager that they cannot verify who and how the licenses are being used. Which two types of adoption barriers are occurring? (Choose two.)
- A. tools
- B. platform
- C. process
- D. people
- E. application
Answer: B,E
NEW QUESTION 23
The Customer Success Manager notices that their customer has delayed going into production. Which action does the Customer Success Manager consider?
- A. Provide the customer with a chargeable deployment service
- B. Re-enforce the time to value of the solution
- C. Give the customer a discount on a future purchase
- D. Suggest that the customer replace their existing staff
Answer: B
NEW QUESTION 24
Which two outcomes are the goals of the initial customer meeting to onboard the customer into customer success? (Choose two.)
- A. confirmation of customer business outcomes
- B. agreement of key stakeholders
- C. completion of customer training
- D. review of product roadmap
- E. scheduling of Quarterly Success Review
Answer: A,B
NEW QUESTION 25
Customer A has 120 000 employees and a meeting booking system that is 20 years old It provides a personalized service that arranges all aspects of video conference meeting. This service includes 21 staff people globally. Customer A has invested in a video conferencing solution. Their desired outcome is to create a cost-savings self-serve approach to achieve business innovation through face-to-face communications.
Which two main barriers to adoption does the customer face? (Choose two.)
- A. process barrier
- B. cultural barrier
- C. technical barrier
- D. cost barrier
- E. product barrier
Answer: B,E
NEW QUESTION 26
The customer plans to relocate to a new building in the existing area to reduce cost. The company wants to retain talent through this transition.
Which two business outcomes are critical to the company's success? (Choose two.)
- A. risk management
- B. sustainability
- C. employee satisfaction
- D. cost efficiency
- E. credibility
Answer: C,D
NEW QUESTION 27
Which expense is aN operating expense (OPEX)?
- A. payroll
- B. computer equipment
- C. software
- D. office improvements
Answer: A
NEW QUESTION 28
Which two outcomes are expansion opportunities within customer success? (Choose two.)
- A. expansion of solution services
- B. renewal of solution subscription
- C. purchase of a new solution
- D. deployment of solution
- E. expansion of solution features
Answer: C,E
NEW QUESTION 29
Which method is directly associated with evaluating a customer outcome?
- A. milestones
- B. metrics
- C. key performance indicators
- D. benchmarks
Answer: D
NEW QUESTION 30
What is the customer success objective of a Quarterly Success Review?
- A. Create a success plan.
- B. Align work effort to outcomes.
- C. Introduce new products and services.
- D. Evaluate renewal contract.
Answer: A
NEW QUESTION 31
What defines a use case?
- A. list of actions that define the interactions between a role and a system to achieve a goal.
- B. list of instructions customers use for their software.
- C. comparison of the marketing description of what a product does and the customer's experience.
- D. list of actions or event steps that a customer uses.
Answer: A
NEW QUESTION 32
Drag and Drop Question
The customer wants to increase the utilization of their video conferencing system.
Drag and drop the actions from the left into the correct sequence on the right.
Answer:
Explanation:
NEW QUESTION 33
Which adoption barrier results from failing to identify key stakeholders?
- A. fragmented purchase
- B. additional training requirements
- C. lack of resources
- D. missing value of product roadmap
Answer: C
NEW QUESTION 34
The customer wants to increase their market share and protect brands reputation. Which two business outcomes are critical to the company's success? (Choose two.)
- A. risk management
- B. business growth
- C. credibility
- D. sustainability
- E. cost efficiency
Answer: B,D
Explanation:
Explanation/Reference:
NEW QUESTION 35
Which key industry trend explains the need for companies to invest in a Customer Success practice and Customer Success Manager role?
- A. IT budgets are shifting to line of business decision makers who want to understand the business outcomes from technology investments before they purchase. The CSM supports sales with use cases and testimonials for proposed solutions.
- B. The accelerated pace of innovation in the era of the Internet of Things confuses many customers. A CSM helps sales position the right technologies that will accelerate success for their business.
- C. IT is increasingly adopting new consumption models. In a subscription economy, customers can cancel subscriptions if business value and tangible outcomes are not realized. The CSM ensures that the customer's business outcomes are achieved with the shortest time to value.
- D. Service organizations must evolve from a "break fix" business model to proactive and pre-emptive services that help prevent problems for customers before they arise and accelerate solution adoption.
The CSM advises and professional services team on the best services to position.
Answer: C
NEW QUESTION 36
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