Exam Name: Selling HP Supplies 2020
Certification Provider: HP
Corresponding Certification: HP Sales Certified
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Instant Download HP : HP2-I14
Check Updated on: Sep 15, 2026
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HP HP2-I14 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| HP Supplies Product Knowledge | - Identify and differentiate HP supplies offerings - Understand quality and value propositions of Original HP supplies |
| Sales Positioning and Solutions | - Positioning HP supplies solutions against competitors - Recommending appropriate supplies solutions to customers |
| Customer Engagement and Relationship | - Consultative sales skills in HP supplies context - Managing customer relationships and opportunities |
HP Selling HP Supplies 2020 Sample Questions:
Why should HP partners be aware of intellectual property (IP) rights infringement violations?
- A. Partners that sell imitation cartridges that infringe on patents are not liable for legal costs incurred.
- B. Sellers of imitation cartridges that violate IP property rights can face court action.
- C. Imitation cartridges that violate IP property rights usually arrive dead on arrival at customer sites.
- D. Amazon fines and bans sellers that offer products that commit IP infringement violations.
Correct Answer: C 🗳️
A customer with a limited budget is considering buying non-HP toner cartridges to save money. What can you tell this customer about how Original HP supplies can reduce total cost of ownership (TCO)?
- A. Because Original HP cartridges are made with recycled plastics, empty cartridges can be returned to HP at no charge.
- B. Possible printer damage caused by a non-HP cartridge is an expense that contributes to greater TCO.
- C. Original HP supplies meet eco-label criteria, lowering TCO.
- D. Familiar and intuitive ordering and replacement procedures minimize maintenance time for lower TCO.
Correct Answer: C 🗳️
What is an advantage of using ColorSphere 3 toner Tor Color LaserJet printers?
- A. The toner uses a smaller ink particle for longer printhead life.
- B. The toner's print gauge capabilities send alerts when the toner is low.
- C. The toner's durable hard shell reduces toner wear, so the toner maintains its shape and size, increasing page yield.
- D. The toner produces high-quality prints even in extreme temperature and humidity conditions.
Correct Answer: C 🗳️
A new SMB customer tells you that they can't afford Original HP ink supplies for their daily in-house printing jobs. How should you respond?
- A. Point out that by using Original HP ink supplies, they can avoid costly reprints, wasted paper, and wasted time.
- B. Explain the Original HP ink supplies purchased in bulk actually cost less than non-HP ink supplies.
- C. Share studies that show the savings gained from working directly with HP as a trusted supplier of printing supplies.
- D. Compare the time spent refilling used ink cartridges with the amount of time spent ordering Original HP ink supplies directly from HP.
Correct Answer: A 🗳️
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