Exam Name: Selling HP Personal Systems Services 2018
Certification Provider: HP
Corresponding Certification: HP Sales Certified
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Instant Download HP : HP2-H65
Check Updated on: Sep 13, 2026
No. of Questions: 36 Questions & Answers with Exam Engine
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HP HP2-H65 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Positioning Services Solutions | - Articulating value propositions - Handling objections and demonstrating ROI |
| Topic 2: Sales Process and Customer Engagement | - Discovery and consultative selling techniques - Identifying customer needs and requirements |
| Topic 3: Upsell and Cross-Sell Opportunities | - Identifying complementary services - Maximizing customer value through additional offerings |
| Topic 4: Understanding HP Personal Systems Services | - Key features and benefits of services offerings - HP Services portfolio overview |
| Topic 5: Service Support and Deployment | - Support service options - Deployment and lifecycle services fundamentals |
HP Selling HP Personal Systems Services 2018 Sample Questions:
What does the HP Channel Services Network (HP CSN) portal allow partners to do? (Select three.)
- A. track registered services
- B. offer installment payment terms based on customer requirements
- C. receive notifications of your customer's service renewal
- D. place an order to purchase an existing quote
- E. register services
Correct Answer: A,C,E 🗳️
A customer states that the standard base warranty is sufficient. How should you respond?
- A. 80% of customers who start with the standard base warranty will pay for enhanced service coverage before the standard warranty expires.
- B. The standard base warranty only lasts 30 days. You might as well start by buying services to provide greater protection lor your devices.
- C. The price difference between services and hardware is so little. Does it make sense to only count on the standard base warranty?
- D. With a base warranty, you cannot choose the service level or the repair method. Can you afford to wait if repairs are needed? What happens after the base warranty expires?
Correct Answer: B 🗳️
Which statement is true about HP Care Pack Central? (Select two.)
- A. It helps customers find discounts on hardware they plan to purchase.
- B. It helps you quickly identify eligible Care Packs for an HP hardware product.
- C. It enables you to view recommended Care Packs and supporting information.
- D. It tracks where customers are in the hardware lifecycle so HP is aware of appropriate sales opportunities.
Correct Answer: B,D 🗳️
Which types of HP Services contracts are available to your customers? (Select two.)
- A. Standard
- B. Durational
- C. Adjustable
- D. Transactional
- E. Custom
Correct Answer: B,D 🗳️
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