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Avaya 6201-1 Exam Syllabus Topics:

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. To activate, which three options require an Avaya authorization password? (Choose three)

A) features assigned to each user
B) the number of agents that the CMS can report on
C) simultaneous CMS Supervisor logins
D) the number of ACDs that the CMS system can monitor
E) the number of users that can be administered in the CMS

2. A technician integrates the customer's network and links the CM reference between CM and CMS is greater than 24 hours.
What can be done to fix the problem?

A) Run the script /cms/install/autotime to synchronize the Communication Manager's time to the CMS
B) From Solaris login as root and use the date command
C) Shutdown the CMS to the ak prompt level and adjust the BIOS time.
D) In. CMS, login as root and use the /cms/datesync command to sync the CMS and CM time.

3. Which three statements describe the benefits of Best Service Routing (BSR)? (Choose three.)

A) BSR creates a virtualized pool of agent resources.
B) BSR follows a specified strategy far skill selection.
C) BSR balances and improves service across enterprise.
D) BSR decreases titer workload across sites.
E) BSR improves agent utilization.

4. Which Communication Manager SAT command provides a list of vectors that contain a specific variable?

A) display variables
B) list usage variable
C) List trace variables
D) Monitor variables

5. After configuring a CMS system, which log file needs to he checked to verify set has completed successfully?

A) /cms/install/logdir/adminlog
B) /var/log/cms_nstall.log
C) /var/adm/messages
D) /tmp/install.log
E) /cms/install/canfig.sog

Solutions: