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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which Contact Center feature uses advanced algorithms, predictive technology and customer objective to efficiently route calls to agents?

A) Percent in Service Level
B) Avaya Business Advocate
C) ASA-Average Speed of Answer
D) EWT- Expected Wait Time

2. Far data to be available universally, the "measured Field in CM must be administered to which setting?

A) Measured: both
B) Measured: external
C) Measured: survivable
D) Measured: internal

3. To configure the eri0 network device on CMS, which set of Solaris files, must be edited?

A) /net/eri0 and/net/netmasks
B) /cms/install/net use and /cms/install/netboo.eri0
C) /etc/hostname. Eri0 and /etc/netmasks
D) /dev/eri0 and /dev/hostname.eri0

4. Agent 20042, a scenario mortgage specialist, is assigned 5 skills.
Which two ways can the agent identify the type of call that being delivered? (Choose two.)

A) by the telephone display (a = Originator Name to VDN)
B) by the VDN of Origin announcement before call is delivered
C) by the Skill whisper announcement before call: is delivered
D) by the flashing skill button on the telephone set

5. Given the use of default netmask, which set of IP addresses would be valid network address for two network cards in a CMS system?

A) 135.9.86.54 192.168.2.2
B) 192.168.2.3 192.168.2.2
C) 135.9.86.54 135.9.86.58
D) 135.9.86.54 135.9.56.56

Solutions: