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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. Which supported hardware is needed to protect an analog extension port that is in a different building than the control unit?

A) ITWLinx towerMAX DS/2
B) ITWLinx towerMAX SCL/8
C) IP Office Barrier Box
D) Analog surge protector

2. After an IP Office upgrade, the customer reports that "Please Wait" continuously appears on the 5420 DS phone. What will resolve the problem?

A) If IP Office does not restart correctly; power-off and power-on IP Office and the problem will be corrected.
B) The 5420 DS is corrupted and must be replaced.
C) The 5420 DS is no longer supported.
D) Start the IP Office Manager application.
E) The CCR lost connection to IP Office; just wait until the LED on the CCR status turns green again and the phone will start to work.

3. Which VoiceMail Pro to email service type is configured from the Voicemail Client under Preferences and General?

A) IMAP
B) MAPI
C) SNMP
D) UMS Web

4. An IP Office CCR administrator examines a CCR agent's user profile in Manager. The administrator discovers that on the user's Telephony tab the "Forced Login" checked box is grayed out. What does this mean?

A) The CCR Agent is not an CCR administrator.
B) CCR Agent is checked on the user's telephony tab.
C) The CCR Agent is not logged into the phone.
D) The CCR agent is in After Call Work (ACW).
E) All of the CCR licenses are being used.

5. An IP Office with Embedded Voicemail (EVM) has the time set using the system phone. Each time the IP Office reboots the time changes to the wrong time. Which Windows command can be used to determine if there is a time server on the network causing the change?

A) net time
B) get time
C) time server
D) time

Solutions: