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Avaya 3000-2 Exam Syllabus Topics:

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. A customer has UMS enabled on their VoiceMail Pro server. They wish to use Microsoft Outlook to retrieve voicemail messages and is not using Microsoft Exchange as the message store. Which protocol must be configured in Microsoft Outlook to access their messages?

A) IMAP
B) HTTP
C) MAPI
D) POP3

2. If calls need to be directed to a VoiceMail Pro module named DayAA, what should the destination field of the incoming call route look like?
A . VM:DayAAB . DayAAC . #DayAAD . AA:DayAAA Which three steps must be completed to get Embedded Voicemail (EVM) Dial by Name to work correctly? (Choose three.)

A) Embedded Voicemail code is set.
B) Users need to record their names.
C) Configure Dial By Name action off Auto Attendant.
D) Add names to the system directory.
E) Updated prompts are needed on the flash card.

3. The Customer Call Reporter (CCR) installation is now completed, but a user with the name "Agent1" is not showing on the CCR Web page. What should you check?

A) "Agent1" cannot be used as a name for a CCR agent.
B) Go to CCR, log-in as Administrator, and enable Agent1 as a CCR agent.
C) Go to Supervisor Settings in Manager and enable Agent1 to be a CCR agent.
D) Go to CCR and check on Supervisor Settings and enable Agent1 as a CCR agent.

4. Which three steps are needed to add a second IP Office unit to one-X Portal? (Choose three.)

A) Run a modify to the one-X Portal setup and add the second IP Office.
B) Add the IP address using one-X Portal CSTA and DSML links.
C) Restart the one-X Portal service.
D) Add the required licenses to the second IP Office.
E) Add a LDAP entry using IP Office Manager to the primary IP Office.

5. CCR has been successfully installed. You want to use it for a group that has 15 agents in it. The agents are a mixture of DS and IP Phones. The hunt group is set for collective ring with queuing on. Some of the agents are also in a group that will not be monitored by CCR. The second group has a higher group extension number. When looking at the first group in CCR you find that it is not working. What is happening?

A) The agents monitored by CCR can only be in one group.
B) CCR must pull data from the highest numbered group of which the agent is a member.
C) Queuing groups are not supported for CCR.
D) Collective groups are not supported for CCR.
E) All agents in a CCR group need to have the same set type.

Solutions: