CPHQ Free Update With 100% Exam Passing Guarantee [2021]
[Nov-2021] Verified NAHQ Exam Dumps with CPHQ Exam Study Guide
NEW QUESTION 44
The test-retest reliability coefficient is a method to measure instrument reliability. This method measures the degree
of correspondence between:
- A. Answers to the different questions asked of the same respondents at different points in time
- B. Answers to the same questions asked of the same respondents at same point in time
- C. Answers to the different questions asked of the same respondents at same point in time
- D. Answers to the same questions asked of the same respondents at different points in time
Answer: D
NEW QUESTION 45
The weighting issue also arises when comparing hospitals or clinics within a system. What happens if the service case
mix is similar?
- A. Scores should be weighted before comparisons are made among hospitals
- B. One can compare by hospitals or clinics within a system
- C. One can compare by hospitals or clinics even out of a system
- D. Scores should be weighted after comparisons are made among hospitals
Answer: B
NEW QUESTION 46
________________ is the degree to difference between survey results when the scales are applied in different settings. Survey scores should reflect differences institutions, where care is presumably different.
- A. Content validity
- B. Discriminant validity
- C. Construct validity
- D. Criterion validity
Answer: B
NEW QUESTION 47
Patient and family advisory council is one of the most effective strategies for involving families and patients in the design of care.
Council responsibilities may include input on or involvement in (Choose three):
- A. Staff evaluation
- B. Marketing plan or practice services
- C. Planning for major renovation or the design of a new building or service
- D. Program development, implementation, and evaluation
Answer: B,C,D
NEW QUESTION 48
Employees involved in quality circles are encouraged to develop ideas for improvement or request management efforts to propose solutions for adoption.
The aims of the quality circle activities are all of the following EXCEPT:
- A. Avoid sharing o optional measures
- B. Deploy human capabilities fully and draw out infinite potential
- C. Contribute to the improvement and development of the enterprise
- D. Respect human relations and build a workshop offering job satisfaction
Answer: A
NEW QUESTION 49
Although Lean thinking focuses on removing waste and improving flow, it also has some secondary effects such as:
- A. Quality is improved
- B. All of these
- C. Simplification of processes results in less time in process
- D. Reduces the chances of damage
Answer: B
NEW QUESTION 50
An organization may develop performance measure internally or adopt them from a multitude of external resources.
However, regardless of the source of performance measure each measure should be evaluated against certain
characteristics to ensure a credible and beneficial measurement effort. Which of the following characteristics is/are
critical to performance measures?
- A. Cost-effectiveness
- B. Interpretability
- C. Validity
- D. Reliability
Answer: A,C,D
NEW QUESTION 51
The comparison chart interpretation will result in one of the following scenarios, regardless of the type of measure
EXCEPT:
- A. Incomplete data: Data cannot be analyzed because of complexity
- B. Favorable outliner: Actual performance is better than the expected performance
- C. No outliner: Actual performance is within the expected range
- D. Unfavorable outliner: Actual performance is worse than the expected performance
Answer: A
NEW QUESTION 52
Quality circles are groups of five to ten employees, with management support, who meet to solve problems and implement new procedures.
The aim/s of quality circle activities is/are:
- A. Both A and B
- B. Deploy human capabilities fully and draw out finite potential
- C. Respect human relations and build a workshop offering job satisfaction
- D. Contribute to implement and development of the enterprise
Answer: A
NEW QUESTION 53
In healthcare, many terms call for more precise operational definitions that how do an organization define the terms
such as:
- A. An accurate environmental compliance
- B. Surgical end time
- C. A patient fall (a partial fall, a fall with injuries, or an assisted fall)
- D. Qui turnaround time
Answer: C,D
NEW QUESTION 54
Many assume they understand how to fix the problem and do not probe beneath the surface of complaints and use survey responses. Organizations should not be surprised by negative reports. Complaints about unhelpful office staff could stem from many sources.
For instance:
- A. Employees put patients on hold in the middle of medical emergencies
- B. Patients were not able to get an appointment when they needed one
- C. All of these
- D. Employees did not provide clear directions to patients on how to get the practice
Answer: C
NEW QUESTION 55
Using the same operational definition becomes even more critical if you are trying to compare several hospitals or clinics in a system. When national hospitals are made, the operational definition challenge becomes extremely complex.
All good measurements begin and end with _____________.
- A. An operational definition
- B. A milestone
- C. A vision
- D. An objective and an outcome respectively
Answer: A
NEW QUESTION 56
Case-mix adjustment accounts for the different types of patients in institutions. Adjustment should be considered
when hospital survey results are being released to the public. The characteristics commonly associated with the
patient reports on quality of care are all of the following EXCEPT:
- A. Discharge service (e.g., childbirth patients evaluate their experiences more favourably
than do medical or surgical patients; medical patients report the most problems with care) - B. Patient age (i.e., older patients tend to report fewer problems with care)
- C. Patient satisfaction
- D. Number of visits to the hospitals
Answer: C
NEW QUESTION 57
Knowledge about _______ is crucial to making valid judgments about quality of care using either process or outcome measures. If we know that a given clinical intervention was undertaken in circumstances that match those, under which the intervention has been shown to be efficacious, we can be confident, that the care was appropriate and, to the extent of good quality.
- A. Efficacy
- B. Structure
- C. Outcomes
- D. Processes
Answer: A
NEW QUESTION 58
When formulating medical standards, a critical decision that must be made is the _____ at which the standard should be set.
- A. utility of measurement
- B. Level
- C. Depth
- D. Clarity
Answer: B
NEW QUESTION 59
Healthcare organizations' ability to deliver high-quality, patient-centered care to their members and patients depends
in part on their understanding of basic customer service principles and their ability to integrate these principles into
clinical settings. Healthcare organizations should pay attention to customer service for several reasons. Which of the
following is NOT out of t hose reasons?
- A. Better service translates into higher satisfaction for the patient and, subsequently, for the employer who pays most
of the bills - B. Existing patients and members are a valuable source of information healthcare organizations can use to learn how
to improve what they do and reduce waste by eliminating services that are unnecessary or not valued - C. As in any other service industry, a satisfied (and loyal) member or patient creates value over the course of a life
ti me. - D. Poor customer service raises the risk of a negative "grapevine effect"
Answer: B
NEW QUESTION 60
The weighting issue also arises when comparing hospitals or clinics within a system.
What happens if the service case mix is similar?
- A. Scores should be weighted before comparisons are made among hospitals
- B. One can compare by hospitals or clinics within a system
- C. One can compare by hospitals or clinics even out of a system
- D. Scores should be weighted after comparisons are made among hospitals
Answer: B
NEW QUESTION 61
Basically an operational definition is a description in quantifiable terms, of what to measure and the specific steps needed to measure it constantly.
A good operational definition (Choose two):
- A. Enables consistently in data collection
- B. Is no doubt clear but somewhat ambiguous
- C. Gives communicable meaning to a concept or an idea
- D. Is a decision-making criteria
Answer: A,C
NEW QUESTION 62
In fact, because patients' satisfaction is so influenced by __________________ rather than to the more indiscernible technical ones-health maintenance organizations, hospitals and other health care delivery organizations have come to view the quality of nontechnical aspects of care as crucial to attractions and retaining patients.
- A. Their reactions to interpersonal and amenity aspect of care
- B. Patients recognize that they do not possess the wherewithal to evaluate all technical elements of care
- C. Their likelihood of desires outcomes
- D. Every patient has definite preference in every clinical situation
Answer: A
NEW QUESTION 63
The comparison chart interpretation will result in one of the following scenarios, regardless of the type of measure EXCEPT:
- A. Incomplete data: Data cannot be analyzed because of complexity
- B. Favorable outliner: Actual performance is better than the expected performance
- C. No outliner: Actual performance is within the expected range
- D. Unfavorable outliner: Actual performance is worse than the expected performance
Answer: A
NEW QUESTION 64
Many organizations establish condition-specific patient registries for their more sophisticated quality improvement projects because they do not have a reliable source of clinical information.
The use of patient registries is advantageous for the following reasons EXCEPT:
- A. They can collect all the data that the physician or health system determines are most important
- B. They are not subject to short comings of review records
- C. They are rich source of information because they are customized
- D. They can be used for quality improvements and research purposes
Answer: B
NEW QUESTION 65
Quota sampling was developed in the late 1930s and used extensively by the Gallup organization. Babbie (1979)
describes the steps involved in developing a quota sample. All of the following are out of those steps EXCEPT:
- A. All persons in a given cell are then assigned a weight
appropriate to their proportion of the total - B. Once the matrix has been created and a relative proportion assigned to each cell in the matrix, data are collected
from persons having all the characteristics of a given cell - C. When all the sample elements are so weighted, the overall data should provide a reasonable representation of the
majority of the samples - D. Develop a matrix describing the characteristics of the target population. This may entail knowing the proportion of
male and female; various age, racial and ethnic proportions; as well as the education and income levels of the
population
Answer: C
NEW QUESTION 66
_______________ is based on a simple principle-statistical probability. In other words, within a known population of size n, there will be a fixed probability of selecting any single element.
- A. Non-probability sampling
- B. Probability sampling
- C. Random sampling
- D. Systematic sampling
Answer: B
NEW QUESTION 67
Honest criticism is hard to take, particularly from a relative, a friend, an acquaintance, or a stranger. Resistance to
lower-than-expected results is common and reasonable. It is not necessarily a sign of complacency or lack of
commitment to high-quality, patient entered care. Most of the resistance comes in any two forms:
- A. Arguments about patients
- B. None of these
- C. People resistance
- D. Data resistance
Answer: C
NEW QUESTION 68
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The CPHQ exam is such a noteworthy validation, especially with the current global pandemic. Quality healthcare has been more relevant than ever, so as health professionals around the world. So, if you want to become a leader in this industry, you can make use of the CPHQ certification to equip you with the right set of skills.
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