Pass Your Oracle 1z0-1064-22 Exam with Correct 78 Questions and Answers
Latest [Sep 10, 2022] 2022 Realistic Verified 1z0-1064-22 Dumps
Oracle 1z0-1064-22 Exam Syllabus Topics:
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NEW QUESTION 26
What three things should you perform to show product images in the Product Picker component in Digital Customer Service (DCS)?
- A. Add product ID(s) to the database component.
- B. Configure products groups and product items in Engagement Cloud.
- C. Add the Product object to your DCS application.
- D. Add images as the product image will not be pulled from Engagement Cloud.
Answer: A,B,C
NEW QUESTION 27
Identify the sequence of steps you must follow to disable the Service Communication channels.
- A. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect all the options.
- B. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Communication Channels > Deselect the "Communication" option.
- C. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Select the "Disable" column in "Service entitlements"
- D. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect the "Communication Channels" option.
- E. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Deselect the "Enable" column in "Communication Channels".
Answer: B
NEW QUESTION 28
Identify two correct statements about the way Visual Builder Cloud service (VBCS) and Digital Customer Service (DCS) are related.
- A. VBCS is a visual development tool for creating applications in DCS.
- B. DCS is an Offering in Engagement Cloud and VBCS is another Offering in Engagement Cloud.
- C. DCS is an Offering in Engagement Cloud and VBCS is part of that Offering.
- D. DCS is a visual development tool for creating applications in VBCS.
Answer: A,C
NEW QUESTION 29
You created two assignment rules for service requests using the Use Score option. For some service requests both rules return a result with the same total points.
What will be the expected result in the assignment of a queue for these service requests?
- A. The queue defined in the first evaluated rule is always assigned to the service request.
- B. The service request assignment will be unpredictable.
- C. The queue defined by default is the one assigned to the service request.
- D. An error will occur; no queue is assigned to the service request.
Answer: A
NEW QUESTION 30
Which two statements are true regarding the Audit History tab of a Service Request?
- A. It is exportable to Excel.
- B. It allows users to save searches for later reuse.
- C. It is searchable by date range, username, event type, event severity, and event duration.
- D. It is enabled by default.
- E. It is available only to authorized administrators.
Answer: B,D
NEW QUESTION 31
Your customer has informed you about a possible error in the screen pop-up when receiving a call. The problem is that the edit contact screen pop is shown whenever a call is received but most of the time the calls are regarding open Service Requests. As a result, agents have to navigate to that page, losing time and being ineffective.
What is causing the problem?
- A. Rules do not follow an order. When a call is received, the "edit contact" screen pop appears because it is the default rule that has been selected, regardless of the service request number or other tokens received.
- B. Rules follow a priority order. When the system finds a contact token it automatically opens the "edit contact" page, because that rule has been configured before the Service request rule, regardless if a service Request token is also available.
- C. Screen pops are not configurable. When a call arrives, the system automatically opens the page of the object in question, these cases being the contact page.
- D. A configuration in the pages tab of the screen pop is missing, the URL to the page to be displayed has not been provisioned. The URL is empty so the system shows the contact edit page.
Answer: D
NEW QUESTION 32
In which three situations can default coverage be applied?
- A. to a specific customer account
- B. for a specific SR category
- C. globally, to all service requests that do not have any other coverage
- D. for a specific SR status
- E. for a specific period of time
Answer: B,C,E
NEW QUESTION 33
You have just created a new Digital Customer Service (DCS) application and now you need to add a user-registration option.
Which three steps should you perform to configure user self-registration in your DCS application?
- A. Configure your self-registrations so that they are automatically approved.
- B. Disable the anonymous access option in your DCS application.
- C. Enable the self-registration steps in the "Manage Digital Customer Service Registration Profile Options" task.
- D. Configure the self-registrations to restrict registration to only existing Contacts.
Answer: A,B,D
NEW QUESTION 34
You need to extract all service Request (SR) data from your Engagement Cloud site from the last 12 months.
Identify two valid approaches to get this large volume of data.
- A. You can download large volumes of SR data from the Analytics interface.
- B. You can schedule incremental exports as ESS jobs (also known as a "scheduled process") on a periodic basis, such as weekly or monthly.
- C. You must retrieve large volumes of data through a REST API endpoint.
- D. You can schedule a single export as an ESS job (also known as a "scheduled process") for all 12 months of SR data.
Answer: A,D
NEW QUESTION 35
Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not being received.
What is the problem?
- A. Incoming messages have a custom filter.
- B. The configured frequency to retrieve emails is too long.
- C. An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.
- D. Incorrect configuration of the inbound profile option: SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE.
Answer: A
NEW QUESTION 36
Your customer is not able to use category filters for search and recommended results of Knowledge articles in his environment.
Which of the following is causing this behavior?
- A. The batch job for recommendations has not been executed.
- B. The user doesn't have the role ENABLE_LOCALE_FILTER_ROLE.
- C. The profile CSO_ENABLE_SVC_KMHOME is set to Y.
- D. The profile CSO_ENABLE_KNOWLEDGE_FAVORITING is set to N.
- E. The profile CSO_ENABLE_CATEGORY_FILTER is set to N.
Answer: B
NEW QUESTION 37
Your customer has the following requirement: when filtering service requests an agent wants to see by default all those service requests that are "New", whose channel type is "Web", and are assigned to them.
Which five activities should be completed by an agent on the SR list page in order to create an appropriate personalized service request search filter?
- A. Change the section identified with Status = New
- B. In Advanced Search, Add Channel Type = Web.
- C. In Advanced Search, select Action > Update.
- D. In Advanced Search, confirm Record Set = Assigned to Me.
- E. In Advanced Search, save and select the "Set as Default" box.
- F. Click the Show Advanced Search icon.
Answer: A,B,D,E,F
NEW QUESTION 38
You have enabled email acknowledgement and have created a corresponding template. The acknowledgement e-mail is sent, but there is some standard text appended to the email that is not part of the template:
Standard text appended:
"Your request has been received and is being reviewed by our support staff. The reference number for your service request is: SR0000003006. (SVC-5295081) Thank you for your patience. If you would like to communicate further about the service request, you can reply to this email and send it to the email address: [email protected]. {# #SR0000003056# #}" Which statement is true?
- A. You cannot completely remove the appended message text but you can edit the appended text by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
- B. You can completely eliminate the standard text appended by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
- C. You can eliminate part of the standard message, but cannot remove the User Details section, by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
- D. You have to edit the e-mail template and add HTML code to customize the standard text section.
Answer: C
NEW QUESTION 39
Your customer has warned you that non-English speakers are going to get access to articles but all your articles are written in English.
Which option allows the customer to address the problem, so that all users can get articles in their native language?
- A. Enable new locales for the languages to be used and provision designated users to translate the articles.
- B. Modify the original base locales of the articles to match the target language.
- C. Diagnose the usage of the articles to eliminate all nonused documents to avoid unnecessary translations.
- D. Deploy the Auto-Translate option on existing articles and turn on the "auto-Translate new articles" feature.
Answer: A
NEW QUESTION 40
Select three correct limits and restrictions when importing data from a file.
- A. The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.
- B. Groovy Scripts and object workflows that have been configured for the object being imported are always executed.
- C. If the values in the imported CSV file contain a new line character, then they must be enclosed within quotation marks.
- D. Both create and update operations are available for imported records.
- E. By default, the import starts immediately after it is activated.
Answer: B,D,E
NEW QUESTION 41
Which two options are true about role synchronization for Digital Customer Service (DCS)?
- A. is real time
- B. is required for every DCS instance
- C. enables DCS user authentication through an identity management service (such as Engagement Cloud identity management)
- D. also synchronizes userIDs and passwords between DCS and Engagement Cloud
Answer: A,B
NEW QUESTION 42
Which three statements are true about building Digital Customer Service (DCS) applications?
- A. Only one version of a DCS application can be active in production at any time.
- B. Many DCS applications can be active in production at the same time.
- C. DCS includes a "reference implementation template" that illustrates recommended implementation practices.
- D. DCS application can be embedded in other sites.
Answer: A,C,D
NEW QUESTION 43
To create a new Survey object, you create a sandbox and set it as active.
Which two statements are correct while creating your Survey object in Application Composer?
- A. Your changes are isolated and do not impact other users' configuration environments or the production environment.
- B. You can set a second sandbox as Active at the same time in order to begin working on another new object.
- C. Your changes won't be available to any other sandbox or to any application in the mainline application layer until you have published your sandbox.
- D. Multiple users cannot use your sandbox at the same time.
Answer: A,C
NEW QUESTION 44
Select the correct procedure to enable the Audit History tab for Service Requests.
- A. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Application Composer.At the top of the page choose "Appearance".Under General, click "Enable" next to "Show Audit History" option.Save the configuration.
- B. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Security Console.Select the Search icon and search for "Service Request Audit History".In the Profile values section, select Yes in the Profile Values drop-down list.Save the configuration.
- C. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Setup and Maintenance.Select the "Service" tile from the list of products.Click "Setup" in the Administration section.In the Functional Areas section, select "Productivity Tools". Select the task "Manage Global Search Profile Options".Search for the profile option code for SR Audit.In the Profile Values section for the profile option code, select Yes in the Profile Values drop-down list.Save the configuration.
- D. Sign in to Engagement Cloud as a user.From the navigation tool, select "Set Preferences".Under "Service" select "Configure Audit History".From the "Enable" tab, click "Yes" for the "Show Audit History" option.Select the "Fields" tab and add all desired fields to the "Displayed Fields" column.Select the "Filters" tab, choose an available field, add the desired filter, and add the filter to the "Active Filters" list.Save the configuration.
Answer: B
NEW QUESTION 45
Milestones are a key component of Service Entitlements. Identify three correct options regarding milestones.
- A. Milestones are actions on a service request (SR) that must be completed by a specific time.
- B. Milestones are commitments to handle SRs within certain timelines.
- C. Milestones are customizable by an administrator to include any number of organization-specific milestone types.
- D. Milestones can be one of four default types: 'First Response', 'Second Response', 'Final Action', and 'Resolution'.
- E. Milestones can be configured to start, pause, or complete based on a complex expression with AND, OR, and parentheses.
Answer: C,D,E
NEW QUESTION 46
Because of capacity issues in your Call Center, you have been asked to modify the number of simultaneous chats that an agent can be assigned from 4 to 2.
Which two steps do you have to follow to limit the channel capacity as required?
- A. Modify the default values in the Capacity fields for the channels.
- B. In the Qualifying Status Values window, select a status from the No Effect on Workload list and move it to the Adds to Workload list.
- C. Select the Manage Capacities task.
- D. In the Work Assignments section, modify the default value in the Capacity field to a new value.
Answer: A,B
NEW QUESTION 47
Which two options are true about reporting on milestones?
- A. Milestone reporting is performed via the CRM Service Request Real-Time subject area.
- B. No standard reports on milestones are provided.
- C. An as-delivered SLA Infolet shows near-overdue and overdue milestones.
- D. Administrator-defined milestone data is not included in Analytics.
Answer: C,D
NEW QUESTION 48
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