Free 2022 ITIL-4-Foundation Dumps 100 Pass Guarantee With Latest Demo
Prepare ITIL-4-Foundation Question Answers Free Update With 100% Exam Passing Guarantee [2022]
NEW QUESTION 205
A customer is a person who defines the requirements for a service and takes responsibility for the [?] of service consumption.
- A. outputs
- B. costs
- C. risks
- D. outcomes
Answer: D
NEW QUESTION 206
Who is responsible for defining metrics for change management?
- A. The service owner
- B. The change management process owner
- C. The continual service improvement manager
- D. The change advisory board (CAB)
Answer: B
NEW QUESTION 207
Which is a purpose of release management?
- A. To protect the organization's information
- B. To handle user-initiated service requests
- C. To make new and changed services available for use
- D. To move hardware and software to live environments
Answer: C
NEW QUESTION 208
What is typically needed to assign complex incidents to support groups?
- A. The incident priority
- B. The incident category
- C. A self-help tool
- D. A change schedule
Answer: B
NEW QUESTION 209
What type of change is pre-authorized, low risk, relatively common, and follows a procedure or work instruction?
- A. An internal change
- B. A standard change
- C. A normal change
- D. An emergency change
Answer: B
NEW QUESTION 210
Which guiding principle considers customer and user experience?
- A. Start where you are
- B. Focus on value
- C. Keep it simple and practical
- D. Collaborate and promote visibility
Answer: B
NEW QUESTION 211
Which practice has a purpose that includes maximizing success by ensuring that risks have been properly assessed?
- A. Monitoring and event management
- B. Relationship management
- C. Change control
- D. Release management
Answer: C
NEW QUESTION 212
What happens if a workaround becomes the permanent way of dealing with a problem that cannot be resolved cost-effectively?
- A. Problem management restores the service as soon as possible
- B. The problem remains in the known error status
- C. The problem record is deleted
- D. A change request is submitted to change control
Answer: B
NEW QUESTION 213
Which practice has a purpose that includes observing a service to report selected changes of state identified as events?
- A. Monitoring and event management
- B. Incident management
- C. Information security management
- D. Change control
Answer: A
NEW QUESTION 214
Which practice includes management of workarounds and known errors?
- A. Incident management
- B. Monitoring and event management
- C. Service configuration management
- D. Problem management
Answer: D
NEW QUESTION 215
Which describe a 'change authority'?
- A. A person who approves a change
- B. a model used to determine who will assess a change
- C. A tool used to help plan changes
- D. A way to manage the people aspects of change
Answer: C
NEW QUESTION 216
Which practice makes use of methods from Lean. Agile and DevOps?
- A. Incident management
- B. Service desk
- C. Continual improvement
- D. Problem management
Answer: C
NEW QUESTION 217
Which activity is part of the 'continual improvement' practice?
- A. Delivering tactical and operational engagement with customers
- B. Identifying and logging opportunities
- C. Providing a clear path for users to report issues, queries, and requests
- D. Populating and maintaining the asset register
Answer: B
NEW QUESTION 218
Identify the missing word in the following sentence.
The use of [?] should support, not replace what is observed, when using the 'start where you are' guiding principle.
- A. process
- B. measurement
- C. plans
- D. tools
Answer: B
NEW QUESTION 219
Which are elements of the service value system?
- A. Outcomes, utility, warranty
- B. Governance, service value chain, practices
- C. Customer value, stakeholder value, organization
- D. Service provision, service consumption, service relationship management
Answer: B
NEW QUESTION 220
......
ITIL ITIL-4-Foundation Exam Syllabus Topics:
| Topic | Details |
|---|---|
| Topic 1 |
|
| Topic 2 |
|
| Topic 3 |
|
| Topic 4 |
|
| Topic 5 |
|
Dumps Real ITIL ITIL-4-Foundation Exam Questions [Updated 2022]: https://www.braindumpspass.com/ITIL/ITIL-4-Foundation-practice-exam-dumps.html
Free ITIL-4-Foundation Exam Dumps to Pass Exam Easily: https://drive.google.com/open?id=1IYRPZFmzt20uoumZjUEVrSXMYmiuy7op
