[Feb-2024] Salesforce Salesforce-Loyalty-Management Official Cert Guide PDF
Exam Salesforce-Loyalty-Management: Salesforce Loyalty Management Accredited Professional Exam - BraindumpsPass
NEW QUESTION # 29
Northern trail Outfitters (NTO) wants to offer 10% discount on top of the annual summer sale for its Loyalty program customers.
Which two steps must a Consultant take in Loyalty Management to set up this promotion?
- A. Create within the Loyalty Experience tab a new voucher tab a new voucher definition where the Type Is Discount Percentage and the Expiration Type is fixed Date.
- B. Create within the Loyalty Experiences tab a new voucher definition for the summer sales campaign where the Type is Product or Service and the expiration Type is fixed Date.
- C. Create within the Loyalty Experiences tab a new Benefit Type for the Summer sale campaign where the Benefit Type Name is standard and the Category type is Issue Voucher.
- D. Create within the Loyalty Experiences tab a new promotion for the Summer Sales campaign where the Loyalty Promotion Type is Standard and the Fulfillment Action is Issue Voucher.
Answer: B
NEW QUESTION # 30
Loyalty Management enables the onboarding and managing of cross-industry program partners to increase member engagement with the Loyalty program. The consultant needs to add a program partner.
Which fields are required to set up a partner?
- A. Name, Program, Program Partnership Category, Type, Billing Type
- B. Name, Partnership Start Data, Industry, Status, Billing Type
- C. Name, Partnership Start Data, Billing Type, Status, Type
- D. Name, Partnership Start Data, Industry, Status, Type
Answer: D
NEW QUESTION # 31
While designing an experiential Loyalty Program, what are the two recommended objects to be used as a best practice to track what type of activity the member has with the program?
- A. transaction Journal Type & Transaction Journal Subtype
- B. Loyalty Member Currency & Transaction Journal
- C. Journal Type & Journal Subtype
- D. Loyalty Ledger & Transaction Journal
Answer: C
NEW QUESTION # 32
Northern Trail, outfitters (NTO) needs to process tier assessment rules on its member's anniversary date NTO wants to set up a Data Process Engine that transforms the data that is available in Salesforce and writes back the transformation results as new or updated records.
Which Kind of permission Set is required to enable the Data Processing Engine definitions?
- A. Rule Engine Designer
- B. Loyalty Analytics admin
- C. CLAAnalytics Base Admin
- D. Data Pipelines Base User
Answer: D
NEW QUESTION # 33
A Consultant will need to create a new voucher definition for a new voucher, wherever the new voucher has the requirements.
A total of two vouchers will be issued to the member.
The first voucher has a face value of $100, and the second voucher has a face value of $200.
Both vouchers must be used within three months after the first voucher's disbursement date.
The first voucher will be issued to the members over a period of a month.
Which voucher definition settings will fulfill the new voucher's requirements?
- A. Type: Fixed valued, Expiration Type: Period, Expiration Period: 90, expiration Period Unit Month, Face Value: $300, Partial Redeemable: Checked
- B. Type: Fixed valued, Expiration Type: Period, Expiration Period: 3, expiration Period Unit Month, Face Value: $300, Partial Redeemable: Checked
- C. Type: Fixed valued, Expiration Type: Period, Expiration Period: 3, expiration Period Unit Month, Face Value: $300, Partial Redeemable: UnChecked
- D. Type: Fixed valued, Expiration Type: Period, Expiration Period: 3, expiration Period Unit Month, Face Value: $300, Partial Redeemable: Unchecked
Answer: D
NEW QUESTION # 34
A company has new accrual and redemption partner that they wish to add to its Loyalty program as part of a strategic business partnership.
Once the Administrator selects the loyalty program, which steps should the Administrator take to add new partner to the program?
- A. Chose relevant account name to Associate to the program > Set program partner type to 'Both' (Accrual and Redemption)
- B. Enter the partner contact name > Associate to a partner Contact Name > Set program type to 'Both' (Accrual and Redemption)
- C. Enter the program partner name > Associate to a Partner Contact Name > Set program partner type to
'Both' (Accrual and Redemption) - D. Enter the program partner name > Associate to an account> Set program partner type to 'Both' (Accrual and Redemption)
Answer: D
NEW QUESTION # 35
An administrator need to analyze the performance of the Loyalty Program.
What Loyalty Analyze permission does a System Administrator need to set up a customized?
- A. CRM Analytics User
- B. Data pipeline user
- C. Loyalty Analytics User
- D. CLAAnalytics base admin
Answer: D
NEW QUESTION # 36
What three facts should the administrator consider when creating and managing member groups?
- A. Accrual type transactions associated with a group can be canceled.
- B. Promotions can't offered to groups.
- C. Vouchers can't be issued to groups.
- D. Qualifying points can't be transferred to a group.
- E. Groups are associate with tiers.
Answer: A,E
NEW QUESTION # 37
An airline's Loyalty program offers several ways to accrue points, including:
* Enrollment Bonus
* Member Referral
* Flight Purchase
* Additional information on the member profile.
The Salesforce Administrator must classify the different accrual transaction journals.
What should the administrator configure to meet these requirements?
- A. Create a Journal Type for each case.
- B. Create a custom field on transaction journal object
- C. Create a Journal Subtype for each case.
- D. Create a custom field on Loyalty Ledger object
Answer: C
NEW QUESTION # 38
Northern Trail Outfitters would like to encourage sustained engagement with its brand over time, the company has created a Promotion that issues a bonus reward to members who make three purchases in a single month.
What type of Loyalty Promotion should the Administrator use?
- A. Standard Promotion
- B. Joint Promotion
- C. Cumulative Promotion
- D. Aggregate Promotion
Answer: C
NEW QUESTION # 39
A Marketing Manager is trying to find a dashboard that shows a reward programs progress but does not see any reports or dashboards with this information.
What does an Administrator need to do to present Loyalty Program data to the Marketing Manager?
- A. Modify the Marketing user profile to include permission to run reports.
- B. Enable CRM Analytics and create a Loyalty app.
- C. Search Salesforce AppExchange for Loyalty Analytics apps.
- D. Create a permission set to run reports and assign it to marketing users.
Answer: B
NEW QUESTION # 40
A Consultant needs to configure the Loyalty tier groups for a Loyalty Program with the following specifications:
Qualifying period is reset once a year on the 31st of March.
The member-tier is not extended upon expiration.
Which two settings within the Loyalty tier groups configuration should the Consultant configure to meet the required specifications?
- A. Extend Expiration = member enrollment anniversary
- B. Tier-model = fixed
- C. Tier-model = anniversary
- D. Extend Expiration = no extension
Answer: B,D
NEW QUESTION # 41
Which two features below are supported in the reference integration between Loyalty and Commerce Cloud?
- A. Loyalty member profile
- B. Loyalty membership merge
- C. Loyalty member enrollment
- D. Resetting tier points
Answer: A,C
NEW QUESTION # 42
Which Loyalty Management Key Component should be used to quickly aggregate a high volume of data across many Loyalty Management objects?
- A. Quick Actions
- B. Data Processing Engine
- C. Decision Table
- D. Batch Management
Answer: B
NEW QUESTION # 43
A Customer Support Manager noticed that the customers support team's performance decreased since the company rolled out the Loyalty Program. The customer Support Agents complain that finding information about the Loyalty Program Member takes a lot of the time.
What is the standard solution to display the information regarding the Loyalty?
Program Member on the case detail page?
- A. Create formula fields on Case Object
- B. Develop a custom component
- C. Embed Loyalty Member Profile Cards
- D. Create a Screen Flow
Answer: C
NEW QUESTION # 44
A customer from an airline Loyalty program purchases a ticket, which will accrue qualifying and non-qualifying points according to the Loyalty rules.
Which two automations can be used to set up transactions and points accrual?
- A. Schedule-Triggered Flow
- B. Autolaunched Flow (No Trigger)
- C. Evaluation Flow
- D. Screen Flow
Answer: A,C
NEW QUESTION # 45
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