Achieve the C_C4H47I_34 Exam Best Results with Help from SAP Certified Experts
Provide C_C4H47I_34 Practice Test Engine for Preparation
SAP C_C4H47I_34 Exam Syllabus Topics:
| Topic | Details |
|---|---|
| Topic 1 |
|
| Topic 2 |
|
| Topic 3 |
|
| Topic 4 |
|
| Topic 5 |
|
| Topic 6 |
|
| Topic 7 |
|
| Topic 8 |
|
NEW QUESTION # 44
A new group of Business Users have to be created and granted read only access to sales entities, such as Leads, Opportunities and Sales Quotes for a specific Sales Area. As an Administrator, which sequence of steps must be performed?
- A. Create the Employees
*Create the Business Users
*Assign a Sales Rep Business Role with restricted Read Access for that Sales Area - B. Create the Business Users
*Create the Employees
*Assign a Sales Rep Business Role and remove Write Access for that Sales Area - C. Create the Business Users
*Create the Employees
*Restrict the Employees Access Rights for that Sales Area - D. Create the Employees
*Create the Business Users
*Remove the Employees Write Access Rights for that Sales Area
Answer: C
Explanation:
To create a new group of Business Users and grant them read only access to sales entities for a specific Sales Area, you need to perform the following steps:
* Create the Business Users: You need to create a Business User for each Employee who needs to access the system. A Business User consists of an Employee ID and a valid email address. You also need to assign a Security Policy to each Business User to ensure the security and integrity of the system1.
* Create the Employees: You need to create an Employee for each person who works for your company.
An Employee is an Employee ID, a name, an address, a communication, a language, a working time, and a department. You also need to assign a Business Role to each Employee to define the tasks and operations that they can perform, the data that they can access, and the level of authorization they have2.
* Restrict the Employees Access Rights for that Sales Area: You need to restrict the Employees Access Rights for the specific Sales Area that you want them to have read only access to. You can do this by using the Access Contexts and Access Restrictions features in the system. Access Contexts are predefined sets of criteria that determine the scope of data access for a Business Role. Access Restrictions are rules that further limit the data access for a Business Role based on certain attributes, such as the Sales Area3.
The other options are not correct because they either do not create the Business Users and Employees correctly, or they do not restrict the Access Rights properly. References = 1: Creating Business Users and Assigning a Business Role | SAP Help Portal 2: Creating Business Roles and Assigning a Business User | SAP Learning 3: [Access Contexts and Access Restrictions | SAP Help Portal]
NEW QUESTION # 45
You have been asked to configure a new pricing procedure for Opportunities and would like to create a determination rule for using it. Which data can be used when creating a pricing determination rule? Note:
There are 3 correctanswers to this question.
- A. Product
- B. Sales Unit
- C. Sales Organization
- D. Document Type
- E. Division
Answer: A,C,D
Explanation:
A pricing determination rule defines how the system determines the pricing procedure for a sales document.
The pricing procedure is a set of condition types that are used to calculate the prices and discounts for a sales document. The pricing determination rule can use the following data as criteria: document type, product, and sales organization. The document type specifies the type of sales document, such as opportunity, quote, or order. The product specifies the product ID or category of the item. The sales organization specifies the organizational unit responsible for selling the product. The system uses these data to find the most specific and accurate pricing procedure for the sales document. References = Setting up Pricing, section "Sales Cloud Version 2 PricingComponents"; Determining Different Pricing Options, section "Calculating Customer Pricing"; Validation, Determination, Service Cloud v2, Sales Cloud v2, section "Using Code Blocks".
NEW QUESTION # 46
What are the key features of Guided Selling Worklist? Note: There are 3correctanswers to this question.
- A. Overview
- B. Timeline
- C. KPI cards
- D. Kanban view
- E. Advanced filter
Answer: A,D,E
Explanation:
The Guided Selling Worklist is a feature that helps you manage your opportunities in a more efficient and effective way. It allows you to view and update your opportunities in different views, filter them by various criteria, and access relevant information and actions for each opportunity. The key features of the Guided Selling Worklist are:
* Overview: This is the default view that shows you a summary of your opportunities, such as the number, value, status, and stage of each opportunity. You can also see the key metrics, such as the win rate, conversion rate, and average deal size, for your opportunities. You can use this view to get a quick overview of your pipeline and performance1.
* Kanban view: This is a view that shows you your opportunities in a board-like layout, where each column represents a stage of the sales cycle. You can drag and drop your opportunities from one column to another to update their stage. You can also see the value and count of the opportunities in each column, and the progress bar that indicates the completion percentage of each stage. You can use this view to visualize your sales process and track the progress of your opportunities1.
* Advanced filter: This is a feature that allows you to filter your opportunities by various attributes, such as account, product, territory, owner, priority, etc. You can also create custom filters and save them for future use. You can use this feature to narrow down your opportunities and focus on the ones that matter most1.
* Timeline: This is a view that shows you the history of your interactions with your opportunities, such as calls, emails, meetings, tasks, etc. You can also add new activities and notes to your opportunities from this view. You can use this view to review your past actions and plan your next steps2. This is not a key feature of the Guided Selling Worklist, but a separate feature that you can access from the Opportunity Overview page2.
* KPI cards: These are cards that show you the key performance indicators for your opportunities, such as the expected revenue, weighted revenue, probability, etc. You can also see the trend and forecast of these indicators over time. You can use these cards to monitor and evaluate your opportunities2. These are not a key feature of the Guided Selling Worklist, but a separate feature that you can access from the Opportunity Overview page2.
References = 1: How to use Guided Selling - SAP Sales Cloud, section "Guided Selling Worklist"2: Using Guided Selling to Work with Opportunities, section "Opportunity Overview".
NEW QUESTION # 47
What feature of SAP Sales Cloud V2 provides Sales Representative with predictive insights?
- A. Machine Learning
- B. Workspace
- C. Guided Selling
- D. Dynamic Playbook
Answer: A
Explanation:
The feature of SAP Sales Cloud V2 that provides sales representatives with predictive insights is Machine Learning. Machine learning is a subset of artificial intelligence that enables systems to learn from data and improve their performance without explicit programming. SAP Sales Cloud V2 leverages machine learning to provide intelligent sales predictions, such as propensity to close, lead scoring, sentiment analysis, and next best actions. These predictions help sales representatives to prioritize their activities, focus on the most promising opportunities, and engage with customers more effectively. References = SAP Sales Cloud | Sales Automation and Customer Experience Software, Introducing SAP Sales Cloud Version 2 - openSAP Microlearning
NEW QUESTION # 48
You are an administrator of SAP Sales Cloud Version 2.What tool do you use to configure the system within the tenant?
- A. The Business Configuration
- B. The Administration Console
- C. Scoping Elements
- D. The SAP For Me Portal
Answer: A
Explanation:
The Business Configuration is the tool that allows you to adapt the SAP Sales Cloud Version 2 solution to your business needs. It consists of two main working areas: Scoping and Fine Tuning. Scoping is where you activate and deactivate features, and Fine Tuning is where you control how the activated features behave in detail. The Business Configuration is accessed from the Administration Console, which is the central entry point for alladministrative tasks in SAP Sales Cloud Version 2. References = SAP Sales Cloud Version 2 | SAP Help Portal, Set Up Guide for SAP Sales Cloud Version 2 - SAP Online Help, Understanding the Business Configuration Concept - SAP Learning
NEW QUESTION # 49
Which of the following are valid Functions that can be assigned to Organizational Units? Note: There are
3correctanswers to this question.
- A. Division
- B. Distribution Channel
- C. Sales Office
- D. Sales Organization
- E. Company
Answer: A,B,C
Explanation:
Functions are attributes that describe the role of an organizational unit in the organizational structure. They can be used to determine the responsible organizational unit for a business transaction or activity. Functions can also be used to filter and group organizational units in reports and queries. Some of the predefined functions in SAP Service Cloud Version 2 are:
* Distribution Channel: This function represents the path through which goods and services reach the customer. It can be structured regionally or according to products. A distribution channel can be assigned to one or more sales organizations.
* Sales Office: This function represents a local sales unit within a sales organization. It can be used to differentiate between different sales regions or areas. A sales office can be assigned to one or more sales groups.
* Division: This function represents a grouping of the products or services to be sold. It can be used to segment the market according to product lines or customer groups. A division can be assigned to one or more sales organizations.
These functions can be assigned to organizational units in SAP Service Cloud Version 2 by using the Organizational Management work center. There, you can create or edit an organizational unit and select the functions from the drop-down list in the General tab. You can also assign more than one function to an organizational unit, for example, a sales office and a sales group.
References = Organizational Unit, Describing and Displaying the Organizational Structure, Explain the Organizational Structures
NEW QUESTION # 50
Which steps would you take to create a Call List so it can be executed and monitored via the Digital Selling Workspace?
- A. Create Call List
*Assign Resources to Call List
*Add Script to Call List
*Define Key Objectives of Call List
*Monitor Call Campaign Progress - B. Define Key Objectives of Call List
*Create Call List
*Add Resources to Call List
*Add Script to Call List
*Monitor Call Campaign Progress - C. Define Key Objectives of Call List
*Create Call List
*Add Script to Call List
*Add Resources to Call List
*Monitor Call Campaign Progress - D. Create Call List
*Add Script to Call List
*Assign Resources to Call List
*Monitor Call Campaign Progress
*Define Key Objectives of Call List
Answer: C
Explanation:
To create a Call List so it can be executed and monitored via the Digital Selling Workspace, you need to follow these steps:
* Define Key Objectives of Call List: You need to specify the purpose, target audience, and expected outcome of the Call List. This will help you to measure the effectiveness and ROI of the Call Campaign.
* Create Call List: You need to create a new Call List object and fill in the basic details such as name, description, owner, status, and start and end dates.You can also add custom fields if needed.
* Add Script to Call List: You need to create or select a Script that contains the questions and answers that the agents will use during the calls. You can also define the branching logic and the disposition codes for the Script.
* Add Resources to Call List: You need to add the Leads or Contacts that you want to call as Resources to the Call List. You can also assign them to different agents or teams based on your criteria.
* Monitor Call Campaign Progress: You need to use the Digital Selling Workspace to execute and monitor the Call Campaign. You can see the status, progress, and results of each call, as well as the overall performance and analytics of the Call List.
References = You can find more information about these steps in the following resources:
* Solution Guide for SAP Service Cloud Version 2, pages 40-43
* SAP Service Cloud Version 2 - openSAP Microlearning, videos "Creating Call Lists" and "Using the Digital Selling Workspace"
NEW QUESTION # 51
You want to assign Leads that originate from source 'External Partner' to a sales employee. Which setting do you use to achieve this?
- A. Status
- B. Party Schema
- C. Lead Routing to Employee
- D. Qualifications
Answer: C
Explanation:
Lead Routing to Employee is the setting that allows you to assign Leads to a specific sales employee based on certain attributes, such as the source of the Lead. This feature is part of the Digital Sales Engagement for Business Users capability in SAP Service Cloud Version 21. You can configure Lead Routing to Employee rules in the following path: Settings Leads Lead Routing to Employee2. The other options are not related to this setting. Qualifications are the criteria that determine the quality of a Lead3. Status is the current stage of a Lead in the sales process. Party Schema is the structure that defines theparties involved in a Lead, such as the account, contact, or partner. References = 1: SAP Service Cloud Version 2 Features | SAP Help Portal 2: Configuring Lead Routing Rules - SAP Learning 3: Solution Guide for SAP Service Cloud - SAP Online Help : [Lead Status - SAP Online Help] : [Party Schema - SAP Online Help]
NEW QUESTION # 52
Which of the following features can be used to create scripts for Call Lists?
- A. Task
- B. Survey
- C. Phone Call
- D. Playbook
Answer: B
Explanation:
Surveys are the feature that can be used to create scripts for Call Lists in SAP Sales Cloud Version 2. Surveys are predefined questions that can be associated with a Call List to capture required data when conversing with participants. Surveys can be created and managed in the Surveys work center, and then added to a Call List by the sales manager. Sales reps can access the surveys in the Live Activity Center during phone calls and submit the results. The results can be viewed in the participant's timeline view. References = Use Call Scripts in Call Lists - SAP Online Help, Solution Guide for SAP Sales Cloud Version 2 | SAP Help Portal
NEW QUESTION # 53
Administrators can define default attributes when appointments are created by end users in SAP Sales Cloud Version 2. Which attributes can be defined by administrators when maintaining settings for Appointment?
Note: There are 3correctanswers to this question.
- A. Status
- B. Priority
- C. Teams Meeting
- D. Duration
- E. Category
Answer: B,D,E
Explanation:
Administrators can define default attributes for appointments in SAP Sales Cloud Version 2 by using the Appointment Settings app. This app allows administrators to specify the default values for the following attributes when end users create appointments:
* Duration: The default duration of the appointment in minutes.
* Priority: The default priority of the appointment, such as low, medium, or high.
* Category: The default category of the appointment, such as meeting, phone call, or visit. These default attributes can be overridden by the end users when they create or edit appointments, but they help to standardize and streamline the appointment creation process. References = Appointment Settings, page
17; SAP Service Cloud Version 2 Feature Scope, page 25.
NEW QUESTION # 54
Which component does the system use as a search strategy to find valid condition records during pricing?
- A. Condition Technique
- B. Access Sequence
- C. Condition Type
- D. Pricing Procedure
Answer: B
Explanation:
The system uses the access sequence as a search strategy to find valid condition records during pricing. The access sequence defines the order and criteria of the condition tables that the system accesses to look for condition records. The access sequence is assigned to a condition type, which represents a pricing element such as a price, a discount, or a surcharge. The condition technique is the infrastructure that helps to define and determine the condition records, which are the master data for pricing. The pricing procedure defines the calculation sequence and the subtotals for the net value in a business document. References = Condition Technique and Pricing, Condition Technique, Setting up Pricing
NEW QUESTION # 55
As an Administrator, which of the following Interaction filters can display as part of Customer Insights for Accounts? Note: There are 3correctanswers to this question.
- A. Phone Calls
- B. Chats
- C. Emails
- D. Sales Quotes
- E. Opportunities
Answer: A,B,C
Explanation:
Customer Insights for Accounts is a feature that allows you to view and analyze the interactions and activities of your customers across different channels and systems. As an Administrator, you can configure the interaction filters that display as part of Customer Insights for Accounts. The available interaction filters are:
Chats, Phone Calls, Emails, Surveys, and Tickets. Sales Quotes and Opportunities are not interaction filters, but they are part of the Account Metrics that show the sales performance of your customers. References = SAP Service Cloud Version 2 | SAP Help Portal, In Version 2, Configure Customer Insights by defining personalized key ... - SAP Community
NEW QUESTION # 56
As a Sales Representative, you are using Kanban view in Guided Selling. When can you move Opportunities from one sales phase to another using drag-n-drop feature?
- A. When there is a yellow check mark beside the Opportunity.
- B. When there is a green check mark beside the Opportunity.
- C. When there is a red check mark beside the Opportunity.
- D. When there is a blue check mark beside the Opportunity.
Answer: D
Explanation:
According to the SAP Service Cloud Version 2 User Guide1, Kanban view is a visual representation of the sales pipeline that shows the Opportunities grouped by sales phases. You can use the drag-n-drop feature to move Opportunities from one sales phase to another, as long as the Opportunity has a blue check mark beside it. This indicates that the Opportunity meets the minimum criteria for the target sales phase. If the Opportunity has a green check mark, it means that it exceeds the minimum criteria. If the Opportunity has a yellow check mark, it means that it is missing some mandatory fields. If the Opportunity has a red check mark, it means that it does not meet the minimum criteria. Therefore, the correct answer is B. References = SAP Service Cloud Version 2 User Guide, page 67.
NEW QUESTION # 57
Which of the following parameters are required when configuring a new Mashup? Note: There are
3correctanswers to this question.
- A. User ID
- B. Name
- C. Description
- D. Secret Key
- E. URL
Answer: B,C,E
Explanation:
A mashup is a web page that integrates data from the SAP Sales and Service Cloud solution with data provided by an online web service or application. To configure a new mashup, you need to specify the following parameters:
* URL: The web address of the online web service or application that provides the data to be integrated.
You can also use placeholders to dynamically pass values from the SAP Sales and Service Cloud solution to the URL.
* Name: A unique and descriptive name for the mashup. This name is used to identify the mashup in the system and to assign it to a business object or a work center view.
* Description: A brief explanation of the purpose and functionality of the mashup. This description is displayed in the mashup list and helps users to understand what the mashup does. References = Mashups
| SAP Help Portal, Discovering mashups - SAP Learning
NEW QUESTION # 58
The customer you are currently supporting has recently bought the license for SAP Sales Cloud Version
2.How can you help them start the procedure for the system provisioning?
- A. By raising a Support Ticket
- B. By asking for support from product development
- C. By following the Onboarding Guide on the SAP Help Portal
- D. By requesting admin access to their tenant
Answer: C
Explanation:
You can help the customer start the procedure for the system provisioning by following the Onboarding Guide on the SAP Help Portal. The Onboarding Guide provides a step-by-step checklist for activating the tenant, configuring the settings, and accessing the solution. The guide also explains how to use the Data Import Tool, the SAP for Me portal, and the SAP Support Launchpad1 You cannot help the customer start the procedure for the system provisioning by raising a Support Ticket, asking for support from product development, or requesting admin access to their tenant. These options are not relevant or necessary for the system provisioning process23 References = 1: SAP Service Cloud Version 2 Onboarding Guide 2: SAP Sales Cloud and SAP Service Cloud v2 Onboarding Resource Center 3: Identifying Provisioning Services Operations : SAP Service Cloud Version
2 Set Up Guide
NEW QUESTION # 59
When maintaining Account master data, where can you enter Payment Terms?
- A. In the Account Overview
- B. In the Account Sales Data
- C. In the Account Hierarchy
- D. In the Account General Data
Answer: B
Explanation:
Payment Terms are part of the Account Sales Data, which can be maintained in the Sales Data tab of the Account master data. Payment Terms specify the conditions under which a vendor completes a sale. They determine when the customer must pay their invoice and the discount they receive for paying early. Payment Terms are assigned to an Account based on the Sales Organization, Distribution Channel, and Division. References = SAP Service Cloud Version 2 for Utilities Integration with SAP S/4HANA, page
9; SAP Service Cloud Version 2, Add-On for Utilities - SAP Online Help, page 13.
NEW QUESTION # 60
When using Deal Intelligence, what object is modeled by Machine Learning and used for scoring?
- A. Lead
- B. Business text
- C. Quotation
- D. Opportunity
Answer: D
Explanation:
Deal Intelligence is a feature of SAP Sales Cloud Version 2 that uses machine learning to score opportunities based on various factors, such as deal size, customer engagement, sales stage, and competitor presence. The score indicates the likelihood of winning the opportunity and helps sales reps prioritize their actions and focus on the most promising deals. Deal Intelligence also provides insights and recommendations on how to improve the score and increase the win probability. References = SAP Sales Cloud Version 2 Feature Scope Description, page 28; Business End User SAP Sales Cloud Version 2 - openSAP, video "Deal Intelligence - SAP Sales Cloud"; [ARCHIVED] Relationship Intelligence - SAP Sales Cloud, video "Relationship Intelligence - SAP Sales Cloud".
NEW QUESTION # 61
Which of the following are key enhancements of Lead Management in SAP Sales Cloud Version 2? Note:
There are 3correctanswers to this question.
- A. Interactive list view with elements like quick filters and KPI graphs.
- B. Ability to manage accounts with Guided Selling.
- C. Ability to identify the right leads, working through the sales cycle across various phases.
- D. Optimized details page showcasing all of the relevant information in an easy to consume format.
- E. Insights that predict the likelihood of a Lead getting converted.
Answer: C,D,E
Explanation:
* A: SAP Sales Cloud Version 2 provides insights that predict the likelihood of a lead getting converted based on machine learning algorithms. These insights help sales representatives prioritize the most promising leads and take the best actions to increase the conversion rate12.
* C: SAP Sales Cloud Version 2 enables sales representatives to identify the right leads, working through the sales cycle across various phases. The solution supports the lead qualification process, where sales representatives can figure out what the prospects need and how likely they will purchase the products or services3. The solution also allows sales representatives to track the lead status, assign tasks, schedule activities, and collaborate with team members throughout the lead lifecycle12.
* E: SAP Sales Cloud Version 2 offers an optimized details page that showcases all of the relevant information about a lead in an easy to consume format. The details page includes sections such as overview, contact information, lead details, related objects, notes, attachments, and activities. The details page also provides quick actions, such as converting a lead, creating a follow-up opportunity, or sending an email12.
References = 1: SAP Sales Cloud Version 2 | SAP Help Portal 2: Exploring and Configuring SAP Sales Cloud Version 2 3: Qualifying a Lead in SAP Sales Cloud - openSAP Microlearning
NEW QUESTION # 62
......
Detailed New C_C4H47I_34 Exam Questions for Concept Clearance: https://www.braindumpspass.com/SAP/C_C4H47I_34-practice-exam-dumps.html
C_C4H47I_34 Exam Preparation Material with New C_C4H47I_34 Dumps Questions.: https://drive.google.com/open?id=1qetV01agdGx3wjjGUoAbPuPpHrYF3G6F
