2021 Valid MB-340 Real Exam Questions (Updated) 100% Dumps & Practice Exam
[UPDATED 2021] Microsoft MB-340 Questions Prepare with Free Demo of PDF
Microsoft MB-340 Exam Syllabus Topics:
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NEW QUESTION 23
A company plans to replace an existing e-commerce website by implementing Dynamics 365 Commerce. You deploy the environment and initialize e-commerce functionality.
You need to complete the configuration.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
1 - Configure an online store.
2 - Assign the online store to an organization hierarchy.
3 - Synchronize data to the Commerce Scale Unit.
4 - Create and publish the content pages.
5 - Create a site.
Reference:
https://docs.microsoft.com/en-us/learn/modules/create-online-presence/
NEW QUESTION 24
A company uses Dynamics 365 Commerce.
A sales director wants to ensure that transactions aggregate and post in accordance with industry requirements.
You configure store posting to aggregate voucher transactions.
You need to complete the statement posting configuration.
Which configuration options should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/retail-statements
https://docs.microsoft.com/en-us/dynamics365/commerce/statement-posting-eod
NEW QUESTION 25
A company uses Dynamics 365 Commerce.
The company wants to introduce the following scheme to reward customer loyalty and encourage repeat sales:
Customers must automatically be assigned a status of Silver, Gold, or Platinum based on the value of orders completed in the last 12 months.
Additional promotional discounts must be given based on customers' assigned status when they place new orders.
You need to configure the system to meet the requirements.
How should you configure the system? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/set-up-customer-loyalty-program
NEW QUESTION 26
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
A company plans to set up a multi-tier loyalty program.
Customers must advance from one loyalty tier to another based on the number of purchases that are made.
You configure all processing batch jobs. You need to complete the configuration.
Solution: Configure a loyalty scheme that has defined reward rules.
Does the solution meet the goal?
- A. No
- B. Yes
Answer: A
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/set-up-customer-loyalty-program
NEW QUESTION 27
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
A company implements Dynamics 365 Commerce. Call center agents take orders over the phone, modify existing orders, issue credits, place orders on hold, and provide warranty support.
Call centers must meet the following requirements:
User1 and User2 must be able to perform payments. User3 must not be able to perform payment processing All agents must be able to offer directed selling All agents must be able to change the sales price of an item during order entry All refunds must be applied to the account for the customer who made the purchase You need to configure call center functionality.
Solution: Create a call center and add all users as channel users. Set Enable order completion and Enable directed selling to Yes.
Does the solution meet the goal?
- A. No
- B. Yes
Answer: A
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/set-up-order-processing-options
NEW QUESTION 28
You need to configure pricing for the monthly price updates.
What should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/price-management
NEW QUESTION 29
You need to configure the system to notify store workers to prepare store pickup orders.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
1 - Enable notification on the POS operation.
2 - Add the notification to the POS permission group.
3 - Run the Distribution scheduler job.
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/notifications-pos
NEW QUESTION 30
A company implements a Dynamics 365 Commerce e-commerce website.
The company wants specific components to appear on a product page to help customers decide to purchase those products.
You need to configure the product page.
Which module types should you configure? To answer, drag the appropriate module types to the correct requirements. Each module type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/quick-tour-pdp
NEW QUESTION 31
A company uses Dynamics 365 Commerce.
The company wants to introduce a restriction that prevents all product labels from being generated automatically when product prices are updated.
You need to implement the restriction.
What should you do?
- A. Set the Product label to None in the Commerce shared parameters
- B. Configure the product label report in the Commerce module
- C. Configure product labels in Released products
- D. Disable the print option in Bar codes.
Answer: A
Explanation:
Reference:
https://msdynamicsworld.com/story/how-configure-product-labels-retail-microsoft-dynamics-ax-2012-r3
NEW QUESTION 32
You need to identify the configuration issue for the active student who is buying a clearance shirt with a coupon.
What should you use?
- A. Category price rules
- B. View all discounts operation
- C. Retail price reports
- D. Price simulator
- E. Discount concurrency mode
Answer: D
Explanation:
Reference:
https://technologyblog.rsmus.com/microsoft/retail-price-simulator-d365/
NEW QUESTION 33
A company uses Dynamics 365 Commerce. The company's retail stores process large volumes of sales transactions.
Retail store managers report inventory inconsistency issues.
You determine that a channel-side inventory calculation is the appropriate method to resolve the issues.
You need to configure the channel-side calculated inventory availability mode.
Which three actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Configure the Functionality profile
- B. Run the Global configuration distribution schedule job
- C. Enable the Retail statement trickle feed feature
- D. Enable the Optimized product availability calculation feature
- E. Disable the Optimized product availability calculation feature
- F. Run the Channel configuration distribution schedule job
Answer: A,D,F
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/calculated-inventory-retail-channels
NEW QUESTION 34
You need to configure the solution for the store opening and closing procedures and address college credit requirements.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Document the tasks using the Dynamics 365 help documentation.
- B. Use Task Recorder to document the different POS processes by worker role.
- C. Create a recurring task list for all stores.
- D. Implement the data task automation tool.
- E. Add the task management POS operation to configure the store worker's POS permission groups.
Answer: C,E
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/task-mgmt-overview
https://docs.microsoft.com/en-us/dynamics365/commerce/task-mgmt-configure
NEW QUESTION 35
You need to configure functionality to help sales associates who are students interpret customer behavior analysis data.
Which components should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION 36
A company uses Dynamics 365 Commerce.
You must capture supplemental information for sales orders created in the POS system or items on the sales orders.
You need to configure the system.
Which five actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
1 - Create attribute types and attributes
2 - Create attribute groups and assign to the channel
3 - Select Default in the Apply attributes to field
4 - Run the appropriate jobs
5 - Synchronize orders
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/dev-itpro/order-attributes
Topic 2, Bellows College
Current environment
General
Bellows College uses Dynamics RMS. The college is migrating to Dynamics 365 Commerce.
All stores follow the same set of 40 opening and closing procedures. Managers from each store assign these tasks to store workers. These tasks include returning unsold inventory back to the shelves, vacuuming the floor, cleaning the bathrooms, and sanitizing all customer-facing surfaces.
Each morning, store employees print several educational sales reports for retail operations and education.
Customers
The school teaches the art of upselling and predictive customer behaviors to students who major in retail and hospitality and work at the stores. Students use the store worker experience to relate their textbook studies to real-world applications.
Inventory
Stores have visibility into the products that will need to be stocked and sold for upcoming classes. The stores do not have visibility into the number of students in the classes. Inventory is often low, and product availability is unpredictable during different times of the semester in different stores.
A store that does not have an item in stock may call the other stores to inquire about product inventory. The stores want to be able to do a better job predicting required inventory levels.
Products
Products are categorized by the groups:
- General supplies:
- - Pens
- - Paper
- - Other
- Beverages
- Snacks
- Books:
- - Chemistry
- - History
- - Mathematics
- - Science
- - Technology
- - Education
- - Other
- Apparel:
- - Men's
- - Women's
- - Children's
- - All
- Merchandise
- Other
Pricing
All books are sold at the manufacturer's suggested retail price (MSRP) price. The stores never provide discounts for books.
General school supplies, such as pens and paper, are more expensive at a store located in the student community center.
All products, other than books, are repriced once a month by using an average cost of the products plus 20 percent.
Students receive a five percent discount on general supplies when the students belong to certain student organizations.
Any rounding of the final price of items is performed in Microsoft Excel and manually uploaded.
Hardware
The current POS hardware is more than seven years old and must be replaced.
Store pickup transactions
Store pickup transactions are not supported by the current hardware.
Students call the stores to place their orders with a store worker. The store worker creates a suspended transaction in the POS system.
Store workers find out about new orders to pick and put into boxes through pieces of paper on a fulfillment bulletin board.
Requirements
General
One store must be converted to the new Dynamics 365 Commerce solution each month.
Stores that have not been converted to the new solution must use a temporary integration to the Dynamics 365 Commerce system to import the retail cash and carry transactions from the previous system.
Stores that use either the existing solution or the new solution must be able to use base commerce reports and inquiry forms to view sales across all stores.
The college must be able to have traceability into store tasks that are getting completed and by whom in order to quantify the retail experiences of the store workers for college credit eligibility evaluation.
Stores must connect the new cloud-based enterprise resource planning (ERP) system to the local network printer to print daily sales reports in a batch process.
Managers must review daily year-over-year reports that are printed locally on the printer from headquarters. * All reports automatically print to the store printers.
Store workers that are students use printed copies of these reports to make notes for research papers.
Customers
All registered students must be entered as customers into Dynamics 365 Commerce.
Non-active students that are in the system must remain in the system and be categorized as alumni and friends.
When customers join a student club as a member, the clubs must send a list to Bellows College to update the student membership directory.
POS
The POS system must recommend automatic upsells and predict customer behavior to the sales associates who are students to help them refine their retail skills. In the POS system, the store workers must see the preferred purchasing category of a student and a suggestion for a next best action that the store workers should take to sell more items to the students.
Receipts must either be printed or emailed.
The same transactional information must be on all receipts for all stores. Only one receipt format is used because IT staff is limited.
Emailed receipts must have custom branding included in the header. The footers must include educational quotes and major campus events. Footer information must be updated once each semester.
Inventory
All returns require a receipt as proof of purchase.
No returns are allowed if the item was purchased more than 30 days prior.
If an item is out of stock, the store workers must be able to refer the customer to another location without calling the store.
Inventory visibility for all locations should be near real-time.
The current product categories will be migrated as is. Revamping the product categories will be saved for a later implementation phase.
All items must be in the product hierarchy.
All inventory and fulfillment actions that are performed in the POS system by store workers must be grouped together on the welcome screen.
Workers must be alerted about any actions that must be performed in the POS system.
Pricing
All pricing must be calculated automatically within the system, not through Excel.
All students will get a 5 percent discount on all apparel purchases.
All discounts applied to the selling price must be tracked to a ledger account for financial reporting.
Apparel is cleared out through clearance pricing that is typically discounted 30 percent to 50 percent off list price. These are exclusive discounts.
Twenty percent discount coupons can be provided to students for apparel when the students participate in Bellows College community outreach programs, hit certain academic milestones, or help with fundraising activities. These coupons can sometimes compound with other club or student discounts, but not always.
Hardware
You must implement the following hardware for the stores:
Stationary terminals
- Windows OS
- All peripherals are dedicated to the stationary terminals
- Payment methods: cash, check, credit card, debit card, and "Bellows cash" cards Mobile terminals
- iOS
- All peripherals are dedicated to the mobile terminals
- Mobile case
- Payment methods: credit card
New POS tablets that run iOS will be required to support the store pickup transactions.
Store pickup transactions
Customers must create orders from a mobile app, a portal, or by calling in orders.
The stores will fulfill the orders and package them into boxes that have an appropriate label.
Customers will call the store when they are ready to pick up the orders.
The store employees will leave the store with the box of merchandise and the mobile tablet.
The store employee will recall the transactions on the mobile device and review the order with the customers.
The customers can then modify orders and request new items or changes to the contents.
If changes are needed, the store employee will go back into the store and replace/add items as appropriate and bring them out to the car.
The customer then pays for the order through credit cards only.
The store employee then leaves the products next to the customer for the customer to load.
Issues
Issue 1 - Incorrect pricing at the register
A store cashier reports that the pricing for a shirt that is listed as a clearance item should be lower. The cashier is not sure how the pricing was determined. The customer is an active student who belongs to a club and has a 20 percent discount coupon from a fundraiser event.
Issue 2 - Previous POS system transaction inconsistencies
Previous POS transactions are being uploaded to Dynamics 365 Commerce.
The transaction imports have not been tested. You observe issues with the data. The import files need corrections.
NEW QUESTION 37
A customer implements Dynamics 365 Commerce.
You need to create and configure the call center channel to meet the following requirements:
Enforce collection of payments against sales orders before sales orders are submitted.
Display order recaps.
Do not allow cross-selling or up-selling.
Enable Fraud checks.
Ensure that only authorized users can change the sales price of an item during order entry.
In which order should you perform the actions? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
NOTE: More than one order of answer choices is correct. You will receive credit for any of the correct orders you select.
Answer:
Explanation:
1 - Create a warehouse.
2 - Create a Hold code and a Credit code.
3 - Create a call center.
4 - Enable order completion and order price control. Disable direct selling.
5 - Enable order price control. Disable aoder completion and direct selling.
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/channel-setup-callcenter
https://docs.microsoft.com/en-us/dynamics365/commerce/set-up-order-processing-options
NEW QUESTION 38
A company uses Dynamics 365 Commerce.
A security audit report notes the following compliance issues:
Point of sale (POS) user passwords are not updated regularly
The access rights of users who no longer work with POS have not been revoked You need to resolve the compliance issues.
In which two areas should you update the configuration? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Worker records
- B. Commerce shared parameters
- C. User records
- D. Commerce parameters
Answer: A,B
NEW QUESTION 39
A company uses a Dynamics 365 Commerce call center.
You need to restrict which agents can perform price overrides. You must also set limits on the value of the overrides.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Enable order price control for the call center.
- B. Create a permission group and configure the allow price override to None Allowed.
- C. Configure override permissions with cost markup percentage values.
- D. Configure a price override hold code within the call center parameters.
- E. Assign a permission group to employees.
Answer: A,C
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamicsax-2012/appuser-itpro/set-up-override-permissions
NEW QUESTION 40
A company uses Dynamics 365 Commerce to create and manage customer sales orders.
You must send customers email updates when their order status changes.
You need to configure the system.
How should you complete the configuration? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/email-notification-profiles
https://docs.microsoft.com/en-us/dynamics365/commerce/email-templates-transactions
NEW QUESTION 41
A company wants to create a new Dynamics 365 Commerce e-commerce website.
You need to complete all the prerequisites before you publish the online channel.
Which three actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Add the online store to the channel database.
- B. Create the online store and configure properties.
- C. Add the online store to the organization hierarchy.
- D. Configure the category navigation hierarchy of the website.
- E. Create assortments and add the online store.
Answer: B,C,D
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/channel-setup-online
https://docs.microsoft.com/en-us/dynamicsax-2012/appuser-itpro/set-up-an-online-store
NEW QUESTION 42
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