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Salesforce Certified Business Analyst Sample Questions:

1. Universal Containers (UC) has decided to implement Salesforce and has assigned a business analyst (BA) to write user stories for the project. The BA plans to meet customer to their experience in their own words.
Which type of research should the BA use to elicit user stories from UC's customers?

A) Interviewing
B) Shadowing
C) Behavioral

2. The sales team at Universal Containers (UC) has been using multiple tools to track opportunities, leading to inaccurate forecasting and an unclear picture of UC's sales pipeline. UC has appointed a project team to implement Sales Cloud to help resolve these issues. TTie sales team doubts the new tool will meet their needs and is concerned it will be difficult to use. The business analyst (BA) assigned to the project knows the stakes are high to get the right solution in place.
Using their influence, what should the BA do to gain the necessary buy-in and support from the sales team to ensure a solution meets the requirements?

A) Demonstrate the BA's expertise and clearly state the decision is final.
B) Present the pros and cons of the decision by using logic and facts.
C) Ask questions to understand their needs and focus on shared goals.

3. The product owner at Cloud Kicks wants to know which user stories fail user acceptance testing (UAT) and the potential impact on other successful use stories. Currently, user stories are stored in a shared spreadsheet.
What should a business analyst recommend to ensure UAT result are document security.

A) Enable history y in the shared spreadsheet.
B) Ask each tester to admit share spreadsheet.
C) Give all stakeholder the ability to edit the shared spreadsheet.

4. Universal Containers is in the planning phase of a Salesforce project that will transform its retail locations.
The implementation team has had a difficult time determining the priorities and requirements of previous projects from people who would be directly impacted by the solution under consideration.
Which type of analysis should the business analyst recommend to ensure the implementation team avoids this challenge on the current project?

A) Enterprise analysis
B) Persona analysis
C) Stakeholder analysis

5. The business analyst at Universal Containers is helping the team transition from workflow rules to flows. The work has been built and it is time to kick off user acceptance testing (UAT).
What is the goal of UAT?

A) To ensure what was originally requested is being delivered
B) summarize the overall ask and determine what is in scope
C) To identify acceptance criteria with pass/fail indicators

Solutions: