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Salesforce Certified Business Analyst Sample Questions:

1. Universal Containers is developing a new recurring app utilizing Lightning screen flows. The business analyst (BA) has started writing user stores in a repository. The project lead has edited user stories in the DevOps tool to make them more complete.
What should the BA do to understand which user stories were modified?

A) Review the change sets history
B) Review the approval history.
C) Review the version control history.

2. A business analysis (BA) is creating a business flowchart to review with a customer service team that is using service team that is using Service Cloud. The team is organized by the products and the regions they support.
Which step should the BA include e in the business flowchart?

A) Illustrate which fields are integrated with an external system.
B) Set limits to the scope that will be documented.
C) Capture decision steps and different outcomes.

3. Which permission is required to create, delete, refresh or activate a Sandbox?

A) System Administrator
B) Sandbox Editor
C) Manage Sandbox
D) Environment Manager

4. During a workshop to understand Universal Containers' current sales process, there seems to be some disagreement between the North America and EMEA sales teams about the steps required to close a sale.
What should the business analyst do to gain consensus on the current opportunity process?

A) Create a Process Map detailing opportunity stages, then schedule a meeting with the sales teams for review.
B) Postpone the discussion and email the sales team leadership to clarify the opportunity stages.
C) Open the production org, navigate to Sales Processes in Setup, and review the opportunity stages.

5. Universal Containers is in the discovery phase of a new Service Cloud project. The lead business analyst (BA) review user stories written by junior Bas. The lead BA discovers these user stories are missing details, as how case routing should work. The lead BA asks the junior Bas to make revisions based on the intended audience for the user stories.

A) Development and QA teams
B) Business user and QA team
C) End user and development team

Solutions: