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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. You want to trigger additional service activities for a registered product regularly if a specific measurement reading threshold is reached. What type of maintenance plan should you create?

A) Alternating
B) Absolute
C) Cyclical
D) Fixed

2. Which field controls how SAP ERP handles an item that is released from a SAP Cloud for Cutomer work ticket to SAP ERP?

A) Scheduling relevant
B) Coverage indicator
C) Processing type
D) Invoicing method

3. Who can approve time reports so they can be released to CATS?

A) End customer
B) Nominated delegate
C) Territory owner
D) Reporting line manager

4. Which of the following tools can you use to restrict the business role level in SAP Cloud for Customer? Note:
There are 2 correct answer to this question.

A) Page layouts
B) Language adaption
C) Code list restrictions
D) Mush-ups

5. Which of the following options need to be considered before you use the data migration templates? Note:
There are 3 correct answers to this question.

A) For each object to be migrated, the CSV fields must be mapped to the fields in the system
B) You can upload the data only once
C) You do NOT need to know the definitions of each of the fields
D) The template structure is predefined and CANNOT be changed
E) There is a template available for each object that allows tool-supported migration

Solutions: