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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. To which objects can you add a registered product?

A) Sales order
B) Installed base
C) Survey
D) Service ticket

2. Which field controls how SAP ERP handles an item that is released from a SAP Cloud for Cutomer work ticket to SAP ERP?

A) Scheduling relevant
B) Coverage indicator
C) Processing type
D) Invoicing method

3. Where can you enable a business function if a work center is NOT listed in the access rights of a business user?

A) Administrator
B) Fine tuning
C) Scoping
D) Application and user management

4. You want to define an automatic field update based on the ABC classification of an account What are the follow-up steps required to set up the workflow? Note: There are 2 correct answers to this question.

A) Choose a rule type
B) Add a condition group
C) Select an action
D) Define a placeholder

5. What does a Simulate Run action display in maintenance plans?

A) The top 10 objects for which a work ticket would be created
B) A list of all objects for which a work ticket would be created
C) The number objects for which a work tickets would be created
D) A success status to indicate if the maintenance plan run was successful

Solutions: