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SAP C_C4C14_1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following involved parties are supported by default for the installed base and installed base items?
Note: There are 3 correct answers to this question.

A) Customer
B) Employee responsible
C) Territory manager
D) Service Technician team
E) Sales Employee

2. A user reports an incident. The administrator determines that this incident needs to be reviewed by SAP Support. What is the next step the administrator must perform in SAP Cloud for Customer?

A) Task over the incident
B) Forward the incident to the provider
C) Confirm the incident
D) Respond to the requestor

3. A user reports an incident. The administrator determines that this incident needs to be reviewed by SAP Support.
What is the NEXT STEP the administrator must perform in SAP Cloud for Customer?

A) Respond to the requester
B) Take over the incident
C) Create a service request with SAP Support
D) Forward the incident to the provider

4. You enable email integration with SAP Cloud for Customer service request management Which partner types are supported for the email channels? Note: There are 2 correct answer to this question.

A) Competitors
B) Corporate customers
C) Individual customers
D) Group customer

5. Which additional business objects can be determined by using a registered product within a ticket? Note:
There are 2 correct answers to this question.

A) Maintenance plan
B) Service contract
C) Pricing condition
D) Warranty

Solutions: