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SAP C_BOSUP_90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

Question 1

What are the technical requirements for SAP EarlyWatch Alert? (Choose two)

A. A working network connection.
B. Profile parameters should be left at default values.
C. The RFC destination SAPOSS should be set up.
D. Data Collectors should be stopped.

Question 2

What are key components of SAP Enterprise Support offering? (Choose two)

A. Global Support Backbone
B. Extended Product Support
C. Implementation Roadmap
D. Mission Critical Support

Question 3

When would the SAP Support Desk provide support directly to a client holding a maintenance agreement with the partner?

A. If the partner support consultants are on holiday.
B. If the client has a support agreement with both the partner and SAP for the same installation.
C. For any Very High message raised outside of the defined business hours.
D. For any Very High message forwarded by the partner.

Question 4

What is a work center in the SAP Solution Manager? (Choose two)

A. A tailored and role-based user environment
B. Software to monitor SAP systems
C. A web-based access point to enhance support functions enablement
D. A user community

Question 5

What does priority in incident management mean?

A. It is an attribute of the customer's system.
B. It defines the importance of the customer for SAP.
C. It is an attribute that characterizes the urgency of an issue.
D. It is an attribute of the Service Desk.

Solutions: