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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which field controls how SAP ERP handles an item that is released from a SAP Cloud for Cutomer work ticket to SAP ERP?

A) Scheduling relevant
B) Coverage indicator
C) Processing type
D) Invoicing method

2. You create a ticket and the warranty is NOT determined in a service ticket. What must be the Uncovered incident category?

A) Resolution category
B) Cause category
C) Product category
D) Incident category

3. Which of the following SAP Cloud for Customer business objects are integrated with SAP Commerce? Note:
There are 2 correct answers to this question.

A) Customer
B) Campaign
C) Ticket

4. As an administrator, which of the following objects can you design in the Business Analytics work center in SAP Cloud for Customer? Note: There are 3 correct answers to this question.

A) Data sources
B) KP|S
C) Dashboards
D) Key figures
E) Scorecards

5. Which of the following prepackaged mashups exist for SAP Cloud for customer?

A) Hotmail
B) SAP Jam
C) Mind touch
D) Google Maps

Solutions: