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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. What can you define when setting up a service contract in SAP Cloud for Customer? Note: There are 3 correct answers to this question.

A) Billing milestones
B) Usage restrictions
C) Entitled parts
D) Covered objects
E) Call-off quantity

2. As an administrator, which of the following objects can you design in the Business Analytics work center in SAP Cloud for Customer? Note: There are 3 correct answers to this question.

A) Data sources
B) KP|S
C) Dashboards
D) Key figures
E) Scorecards

3. You are setting up the connection between SAP JAM and SAP Cloud for Customer Where do you enable this integration?
Note: There are 2 correct answer to this question

A) In integration under the business configuration work center
B) In scoping under the Business Configuration work center
C) In Service and social general settings under the administrator work center
D) In general settings under the administration work center

4. What is the difference between a business user and an employee? Note: There are 2 correct answers to this question.

A) Employees need to be assigned directly to the organizational structure; business users fo not
B) Business users can be created using the data migration template; employees cannot
C) Business users can be assigned access rights and business roles; employees cannot
D) Employees can be assigned access rights and business roles: business users cannot

5. Which of the following SAP Cloud for Customer business objects are integrated with SAP Commerce? Note:
There are 2 correct answers to this question.

A) Customer
B) Campaign
C) Ticket

Solutions: