NAV 2009 Service Management : MB7-848 Exam

"NAV 2009 Service Management ", also known as MB7-848 exam, is a Microsoft Certification. With the complete collection of questions and answers, BraindumpsPass has assembled to take you through 50 Q&As to your MB7-848 Exam preparation. In the MB7-848 exam resources, you will cover every field and category in Microsoft Business Solutions Certification helping to ready you for your successful Microsoft Certification.

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  • Exam Code: MB7-848
  • Exam Name: NAV 2009 Service Management
  • Certification Provider: Microsoft
  • Corresponding Certification: Microsoft Business Solutions
  • Updated: Aug 22, 2026
  • No. of Questions: 50 Questions & Answers with Testing Engine
  • Download Limit: Unlimited

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Microsoft MB7-848 Exam Syllabus Topics:

SectionWeightObjectives
Setup and Configuration of Service Management25%- Service Management setup
  • 1. Service item groups and components
    • 2. Service policies and default values
      • 3. Warranty and contract templates
        • 4. Fault codes, symptom codes, and resolution codes
          Service Orders and Calls25%- Creating, scheduling, and dispatching service orders
          • 1. Completing and closing service orders
            • 2. Resource assignment and skill matching
              • 3. Registering service hours, parts, and expenses
                Invoicing and Reporting10%- Generating service invoices
                • 1. Integration with Finance and Inventory
                  • 2. Service analytics and reports
                    Service Contracts and Agreements20%- Creating and managing service contracts
                    • 1. Contract billing and pricing
                      • 2. Contract renewals and terminations
                        • 3. Coverage and exclusion rules
                          Service Items and Components20%- Creating and managing service items
                          • 1. Replacing and upgrading components
                            • 2. Registering installed components
                              • 3. Tracking service item history

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