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ISEB ISEB-ITILF Exam Syllabus Topics:

ISEB The Foundation Examination - ITIL® Sample Questions:

1. Which process is responsible for discussing reports with customers showing whether services have met their targets?

A) Service level management
B) Continual service improvement
C) Change management
D) Availability management

2. Which one of the following does service metrics measure?

A) The end-to-end service
B) Maturity and cost
C) Functions
D) Infrastructure availability

3. Where would you expect incident resolution targets to be documented?

A) A request for change (RFC)
B) A service level agreement (SLA)
C) A service description
D) The service portfolio

4. Which of the following CANNOT be provided by a tool?

A) Wisdom
B) Data
C) Information
D) Knowledge

5. Which of the following would commonly be found in a contract underpinning an IT service?
1.Financial arrangements related to the contract
2.Description of the goods or service provided
3.Responsibilities and dependencies for both parties

A) 2 and 3 only
B) 1 and 2 only
C) 1 and 3 only
D) All of the above

Solutions: