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ISEB The Foundation Examination - ITIL® Sample Questions:

1. Which of the following availability management activities is/are considered to be proactive as opposed to reactive?
1.Monitoring system availability
2.Designing availability into a proposed solution

A) 1 only
B) Both of the above
C) None of the above
D) 2 only

2. Which of the following is the best definition of IT service management?

A) Technical implementation of supporting IT infrastructure components
B) The implementation and management of quality IT services that meet business needs
C) A complete set of all the documentation required to deliver world class services to customers
D) An internal service provider that is embedded within a business unit

3. Which process is responsible for controlling, recording and reporting on the relationships between components of the IT infrastructure?

A) Service level management
B) Service asset and configuration management
C) Incident management
D) Change management

4. Which one of the following provides the CORRECT list of processes within the service operation stage of the service lifecycle?

A) Event management, incident management, change management, and access management
B) Incident management, service desk, request fulfilment, access management, and event management
C) Incident management, problem management, service desk, request fulfilment, and event management
D) Event management, incident management, problem management, request fulfilment, and access management

5. Which two processes will contribute MOST to enabling effective problem detection?

A) Change and release and deployment management
B) Incident and financial management
C) Knowledge and service level management
D) Incident and event management

Solutions: