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IBM Information Management Front End Tools and Processes Sample Questions:

1. When working on a OneTeam PMR, how does a FrontEnd engineer show that they have primary responsibility for the PMR from the beginning to the end?

A) Taking Ownership and marking this in the Keyword 1 field of the PMR.
B) Write their name in the PMR text and explain that they are responsible for this PMR.
C) Taking Ownership and marking this in the Owner field of the PMR.
D) Enter their name in the Resolver field of the PMR and demonstrate responsibility for resolution.

2. Which guidelines must be followed when a FrontEnd engineer transfers a PMR to the BackEnd?

A) guidelines onw3.ibm.com/oneteam
B) FastPath guidelines
C) guidelines on Product Support page
D) OneTeam guidelines

3. Prior to transferring a OneTeam PMR to the BackEnd , a problem summary should be added to the PMR. The OneTeam process uses the term EDANT to describe the mandatory information that should be included in the problem summary.
What does the N in EDANT stand for?

A) New customer contact
B) Named Advice
C) Next Action
D) Nice to have

4. What is the main purpose of ECuRep?

A) It is the data repository for manuals.
B) It is the repository for product download.
C) It is the data repository for product Component IDs.
D) It is the repository for all customer PMR data.

Solutions: