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HP Selling HP Supplies 2020 Sample Questions:

1. What should you focus on when proposing the best HP printing supplies solution for your customers?

A) quality, sustainability, indoor air quality, and security
B) speed, color brilliance, and duplexing capabilities
C) technology, science, and industry leadership
D) cost, downtime, and total cost of ownership

2. How does the HP Planet Partners program protect the world's environment?

A) HP has agreements In more than 190 countries to minimize the amount of potable water used to manufacture ink cartridges.
B) No HP cartridge returned through the HP Planet Partners program will go to a landfill.
C) HP works with governments worldwide to use local distribution networks, reducing the carbon footprint Involved with product distribution.
D) Countries with contracts with the HP Planet Partners program have agreed to keep all printer inks out of local water sources.

3. A potential customer tells you that they use remanufactured and refilled toner cartridges because they are an environmentally responsible company. How should you respond?

A) According to a study from Market Strategies international, using remanufactured and refilled toner cartridges causes failure in printer parts that are not made from recycled plastics.
B) The environment is not really affected by toner, whether the cartridges are from HP or third parties.
C) HP has a line of remanufactured and refilled cartridges too, which are 25% cheaper. Can I get you a quote for these.
D) According to a report from Spencer Labs, using remanufactured and refilled toner cartridges results in more reprints, thereby wasting more paper than if Original HP cartridges were used.

4. Which HP team educates partners on the correct use of HP's funds and rebates, checks for signs of Improper trade?

A) Product Security Response Team (PSRT)
B) Customer Delivery Inspection (COI)
C) Anti-Counterfeiting and Fraud (ACF)
D) Compliance and Risk Management (CoRM)

Solutions: