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HP Selling HP Retail Point of Sale Solutions - Sample Questions:

1. Due to globalization, consolidation, and format blurring occurring in the retail industry, what does a retailer need to do in order to remain competitive?

A) Be in the right place with the right offering
B) Offer the same access to information that customers get online
C) Enable the consumer to control the shopping experience
D) Offer an integrated connected experience

2. What can HP retail peripherals enable a retailer to do?

A) improve the sales presentation
B) offer add on sales at point of purchase
C) reduce transaction times
D) organize transactions

3. Which customer expectation must be met by a POS solution?

A) Fair pricing
B) Value for their investment
C) Understanding of the services included
D) A secure transaction environment

4. Why is HP focusing on specific retail and hospitality sub-verticals?

A) because these sub-verticals are likely to already use HP solutions in printing and IT
B) because POS is a critical part of their business and these customers are quick to adopt new technologies
C) because these sub-verticals represent the most progressive businesses in the retail industry
D) because these sub-verticals are likely to convert to POS technologies in the near term and have the capital to do it

5. What should you do first to address objections from a customer?

A) Ignore the objection.
B) Agree with the objection and move on.
C) Try an aggressive close.
D) Ask clarifying questions.

Solutions: