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HP Selling HP Printing and Computing Services Sample Questions:

1. What is an important business value proposition when selling HP Care Pack services to small and medium businesses customers?

A) online backup and antivirus protection
B) safeguarding mobile workers against accidental damage protection
C) the value of user advisory and premium services
D) safeguarding their business with limited or no IT staff

2. What is an effect of adding services to hardware deals?

A) decreases profit
B) increases complexity of the offer
C) services selling has little effect on hardware deals
D) increases deal size

3. For Consumers, which HP non-repair related service offers a user advisory support helpdesk?

A) HP HelpMe
B) HP CallMe
C) HP Smart Fix
D) HP Smart Friend

4. Which type of service offerings are covered by HP Custom Integration services?

A) Per Incident
B) BIOS configuration
C) Warranty Extensions
D) Maintenance Kit Replacement

5. Why is HP Printing and Computing Sales specialization important for partners?

A) Qualifying Partners can also generate additional profit by delivering services on behalf of HP.
B) Partners will be able to deliver services on behalf of HP to any HP customers. They will not, however, be able to deliver services during the warranty period of the hardware.
C) Partners selling HP hardware will be able to deliver their own branded services.
D) Partners will be able to deliver services on behalf of HP only for the hardware they sell. They can also deliver services during the warranty period of the hardware.

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