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HP HP2-B85 Exam Syllabus Topics:

HP Imaging and Printing Sales Fundamentals Sample Questions:

Question 1

What is the primary reason you make more profit by attaching accessories to HP printer and MFP sales?

A. When customers use accessories, they use the product more which results in their buying more supplies.
B. The accessories can be ordered from the web, so you do not have to spend time on it.
C. Attaching accessories increases transaction time with a customer and increases opportunity to cross-sell.
D. The margin on accessories is often much larger than on the core product.

Question 2

What is the key technology behind HP leading First Page Out (FPO) performance?

A. HP FastRes
B. HP Color Tables
C. HP Intelligent Networking
D. HP Instant-on Fuser

Question 3

How do documents add value to a business? (Select two.)

A. They influence customer purchasing decisions.
B. They represent you, your company, and your product/service.
C. They contain customer information.
D. They can be recycled.
E. They are inexpensive to create and distribute.

Question 4

How many customers and printers are in the HP imaging and printing worldwide installed base?

A. 400 million customers, 1 billion printers
B. 200 million customers, 600 million printers
C. 100 million customers, 400 million printers
D. 30 million customers, 200 million printers

Question 5

What is cross-selling?

A. including a color product in the offering
B. expanding the business opportunity by extending more capabilities to the product
C. selling two different models of the same product
D. expanding the business opportunity by providing the customer with three connectivity options

Solutions: