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Instant Download EXIN : ITILFNDv4 Questions & Answers as PDF & Test Engine
- Exam Code: ITILFNDv4
- Exam Name: ITIL 4 Foundation
- Updated: Aug 30, 2026
- No. of Questions: 376 Questions and Answers
- Download Limit: Unlimited
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EXIN ITILFNDv4 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: ITIL Guiding Principles | 15% | - Collaborate and promote visibility - Progress iteratively with feedback - Focus on value - Keep it simple and practical - Start where you are - Optimize and automate - Think and work holistically |
| Topic 2: Organizational Structure and Roles | 10% | - Key roles and responsibilities - Teams and groups |
| Topic 3: ITIL Service Value System | 20% | - Continual improvement - Governance - Service value chain
|
| Topic 4: Key Concepts of Service Management | 15% | - Value, value co-creation, stakeholders - Services, service offerings, service relationships - Service management as a practice |
| Topic 5: ITIL Practices | 30% | - Technical management practices
|
| Topic 6: Technology and Information Management | 10% | - Role of technology in service management - Information management principles |
EXIN ITIL 4 Foundation Sample Questions:
Question 1
Which TWO are important aspects of the 'service request management' practice?
1. Standardization and automation
2. Providing a variety of channels for access
3. Establishing a shared view of targets
4. Policies for approvals
A. 3 and 4
B. 1 and 4
C. 2 and 3
D. 1 and 2
Question 2
Which guiding principle considers the importance of customer loyalty?
A. Focus on value
B. Optimize and automate
C. Start where you are
D. Progress iteratively with feedback
Question 3
Which dimension considers data security and privacy?
A. Information and technology
B. Organizations and people
C. Partners and suppliers
D. Value streams and processes
Question 4
Identify the missing word in the following sentence:
A customer defines the [?] for a service and takes responsibility for the outcomes of service consumption.
A. suppliers
B. products
C. requirements
D. resources
Question 5
What are typically recognized through notifications created by an IT service, CI or monitoring tool?
A. Incidents
B. Problems
C. Requests
D. Events
Solutions:
| Question 1 Answer: B | Question 2 Answer: A | Question 3 Answer: A | Question 4 Answer: C | Question 5 Answer: D |
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