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EXIN ITIL Foundation Sample Questions:

1. Which of the following is an example of proactive problem management?

A) Suspicion or detection of a cause of one or more incidents by the service desk
B) Automated detection of an infrastructure or application fault, using event/alert tools automatically to raise an incident
C) Analysis of an incident by a technical support group which revels that an underlying problem exists, or is likely to exist
D) Trending of historical incident records to identify one or more underlying causes

2. Which is the CORRECT activity to carry out the "How do we get there" phase of the Continual Service Improvement approach?

A) Service and process improvement
B) Policy and governance review
C) Baseline assessments
D) Measurable targets

3. Access management is responsible for implementing policies defined in which process?

A) Problem management
B) Information security management
C) Service portfolio management
D) Change management

4. Which process is responsible for recording the current details, status, interfaces and dependencies of all services that are being run or being prepared to run in the live environment?

A) Service level management
B) Service catalogue management
C) Demand management
D) Service transition

5. Which of the following BEST describes the purpose of access management?

A) To detect security events and make sense of them
B) To provide a channel for users to request and receive standard services
C) To prevent problems and resulting Incidents from happening
D) Provides the rights for users to be able to use a service or group of services

Solutions: