Exam Name: ITIL Foundation
Certification Provider: EXIN
Corresponding Certification: Exin Certification
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Check Updated on: Sep 06, 2026
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EXIN ITIL-F Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Key Concepts of Service Management | 10% | - Service relationships: provider, consumer, sponsor, user - Value, services, utility, warranty, outcomes, costs, risks |
| ITIL Service Value System (SVS) | 15% | - Overview and purpose of SVS - Governance |
| Four Dimensions of Service Management | 15% | - Value streams and processes - Information and technology - Partners and suppliers - Organizations and people |
| Service Management Practices | 15% | - Service request management - Problem management - Change enablement - Incident management - Service desk |
| General Management Practices | 15% | - Continual improvement - Service level management - Information security management - Relationship management - Supplier management |
| Service Value Chain | 15% | - Engage - Obtain/build - Design and transition - Improve - Plan - Deliver and support |
| ITIL Guiding Principles | 15% | - Progress iteratively with feedback - Think and work holistically - Focus on value - Optimize and automate - Collaborate and promote visibility - Keep it simple and practical - Start where you are |
EXIN ITIL Foundation Sample Questions:
Question 1
Which one of the following includes four stages called Plan, Do, Check and Act?
A. The seven-step improvement process
B. The service lifecycle
C. The continual service improvement approach
D. The Deming Cycle
Question 2
Which is an objective of event management?
A. To provided a channel for users to receive standard services that they are expecting
B. To detect changes of state that have significance for management of an IT service
C. To maintain user satisfaction with the quality of IT services
D. To minimize the impact of incidents due to service failures that cannot be prevented
Question 3
What would be the next step in the continual service improvement (CSI) model after:
1. What is the vision?
2. Where are we now?
3. Where do we want to be?
4. How do we get there?
5. Did we get there?
6. ?
A. What is the return on investment (ROI)?
B. What is the value on investment (VOI)?
C. How much did it cost?
D. How do we keep the momentum going?
Question 4
Which is an example of improving service utility using service management automation?
A. Faster resource allocation
B. Reducing the time to compile service data
C. Monitoring service availability
D. Pre-determined routing of a service request
Question 5
At which stage of the service lifecycle should the processes necessary to operate a new service be defined?
A. Service transition: Plan and prepare for deployment
B. Service strategy: Develop the offerings
C. Service design: Design the processes
D. Service operation: IT operations management
Solutions:
| Question 1 Answer: D | Question 2 Answer: B | Question 3 Answer: D | Question 4 Answer: A | Question 5 Answer: C |
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