Exam Name: ITIL Foundation V 3.0 & ITIL Foundation
Certification Provider: EXIN
Corresponding Certification: EXIN Inc Certification
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Instant Download EXIN : EX0-101
Check Updated on: Aug 30, 2026
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EXIN EX0-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Design | 20% | - Service Level Management - Supplier Management - Purpose, Goals and Objectives - Service Catalog Management - Information Security Management - Capacity Management - Availability Management |
| Service Strategy | 15% | - Service Portfolio Management - Purpose, Goals and Objectives - Demand Management - Financial Management for IT Services |
| Continual Service Improvement | 10% | - Purpose, Goals and Objectives - Seven-Step Improvement Process - CSI Approach and Metrics |
| Service Management as a Practice | 15% | - Concept of Service and Service Management - Processes, Functions, Roles and Responsibilities - Good Practice and ITIL |
| Service Transition | 20% | - Change Management - Purpose, Goals and Objectives - Service Asset and Configuration Management - Release and Deployment Management - Knowledge Management |
| Service Operation | 20% | - Purpose, Goals and Objectives - Problem Management - Request Fulfillment - Access Management - Incident Management - Service Desk, Technical, Application and IT Operations Management |
EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:
Question 1
What is the name of the group that should review changes that must be implemented faster than the normal change process?
A. Technical management
B. Emergency change advisory board
C. Urgent change authority
D. Urgent change board
Question 2
When can a known error record be raised?
1.At any time it would be useful to do so
2.After a workaround has been found
A. 1 only
B. Neither of the above
C. Both of the above
D. 2 only
Question 3
In terms of adding value to the business, which one of the following describes service operation s contribution?
A. Service value is modeled
B. Measures for optimization are identified
C. The cost of the service is designed, predicted and validated
D. Service value is visible to customers
Question 4
Which one of the following is concerned with policy and direction?
A. Capacity management
B. Service level management
C. Governance
D. Service design
Question 5
A process owner has been identified with an "I" in a RACI matrix. Which one of the following would be expected of them?
A. Perform an activity
B. Be accountable for the outcome of an activity
C. Be kept up-to-date on the progress of an activity
D. Manage an activity
Solutions:
| Question 1 Answer: B | Question 2 Answer: C | Question 3 Answer: D | Question 4 Answer: C | Question 5 Answer: C |
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