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EXIN EX0-101 Exam Syllabus Topics:

EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:

Question 1

Which one of the following are the two primary elements that create value for customers?

A. Service requirements and warranty
B. Resources and capabilities
C. Value on investment (VOI) and return on investment (ROI)
D. Customer and user satisfaction

Question 2

The multi-level SLA' is a three-layer structure. Which one of the following layers is NOT part of this type of SLA?

A. Corporate level
B. Service level
C. Customer level
D. Configuration level

Question 3

Which one of the following do technology metrics measure?

A. The end-to-end service
B. Customer satisfaction
C. Components
D. Processes

Question 4

Which one of the following is an objective of service transition?

A. To plan and manage entries in the service catalogue
B. To negotiate service levels for new services
C. To minimize the impact of service outages on day-to-day business activities
D. To ensure that service changes create the expected business value

Question 5

In which of the following areas would ITIL complementary guidance provide assistance?
1.Adapting best practice for specific industry sectors
2.Integrating ITIL with other operating models

A. Neither of the above
B. Option 1 only
C. Option 2 only
D. Both of the above

Solutions: