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CompTIA JK0-802 Exam Syllabus Topics:

CompTIA A+ Certification Exam (JK0-802) Sample Questions:

1. Which of the following tools and test equipment is routinely magnetized and should be used with caution around magnetic media?

A) Power supply testers
B) Pliers
C) Screwdrivers
D) Cable testers

2. When removing the top case from a laptop, which of the following, besides hand tools, should a technician have on hand to assure correct disassembly and reassembly? (Select TWO).

A) A large cloth to spread the screws and disassembled parts on.
B) A manufacturer's technical manual for the model of the laptop.
C) A multimeter and a toner probe.
D) A container with separated areas to store different size screws.
E) A writing pad for documentation and a marker to label cables.

3. A customer says they cannot access the network printer. The technician cannot PING the printer from their location. Which of the following should be the NEXT step in troubleshooting this issue?

A) Check the toner cartridge
B) Check the link lights on printer NIC
C) Reboot client PC
D) Reboot the printer

4. A customer wrote an email password on a piece of paper and has misplaced it. The customer wants to know if the account has been compromised. Which of the following symptoms will MOST likely indicate that this has occurred?

A) Undeliverable email returns
B) Lack of Internet connectivity
C) Changed home page
D) Pop-ups while browsing

5. Which of the following should a technician implement to prevent external contractors from physically plugging devices into the company's network jacks unless such jacks are designated for guest use?

A) Disable all switch ports when they are not utilized and enable them on an as needed basis.
B) Enable MAC address filtering across all network jacks and record the MAC address of guest devices.
C) Disable DHCP and assign a static IP address to each network device physically connected to the network.
D) Place guest network jacks in public areas and all other jacks in secure areas as needed.

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