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Apple Desktop Service Certification Sample Questions:

1. Which of the following Apple diagnostic utilities is the most appropriate for a service technician to test a Mac Pro?

A) Mac Test Pro
B) Tech Tool Deluxe
C) Apple Service Diagnostic
D) Apple Hardware Test

2. Which part or parts of an eMac should NOT be touched until after the display is disconnected from its power source and the CRT is properly discharged? SELECT ALL THAT APPLY

A) Yoke cable/connector
B) Outer plastic housing
C) Anode aperture
D) Yoke assembly
E) Flyback transformer
F) Front of CRT display

3. Why do you need to take precautions when disposing of CRT displays? SELECT TWO

A) CRT displays may present a fire hazard.
B) CRT displays may implode if mishandled.
C) CRT displays may contain toxic gases.
D) CRT displays may present a radiation hazard.
E) CRT displays may contain hazardous materials.

4. What is the first step to take if you have an iMac G5 that constantly ejects any CD / DVD that is inserted?

A) Replace the optical drive cable.
B) Disconnect all peripheral devices, especially the mouse.
C) Replace the optical drive.
D) Replace the logic board.

5. A customer states that he cannot access the Internet after connecting his new Mac Pro to his cable modem via Ethernet. Which of the following is most likely the cause of this problem?

A) The cable modem's Ethernet port is not compatible with the computer's Ethernet port.
B) The cable modem needs to be restarted.
C) AppleTalk is not enabled on the computer's Ethernet port.
D) The computer is not running the latest version of Mac OS X.

Solutions: