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Apple 9L0-005 Exam Syllabus Topics:

Apple Desktop Service Certification Sample Questions:

Question 1

An eMac has no video, but powers on with a normal startup chime, and normal startup sounds from the hard drive. Which of the following steps should you try next?

A. Replace the eMac logic board.
B. Replace the eMac Display/Analog Assembly.
C. Connect a known-good VGA display to the eMac.
D. Update the eMac's firmware.

Question 2

A customer complains that she cannot access the Internet using Safari running on her Mac mini. The computer is connected to a cable modem with an Ethernet cable. Which of the following is a PROTOCOL in this scenario?

A. TCP/IP
B. NetBIOS
C. IPX
D. AppleTalk

Question 3

You are troubleshooting an eMac system that has Mac OS X. The icon of a connected external FireWire drive is not appearing on the Finder Desktop. Which of the following would be MOST useful in troubleshooting this issue?

A. System Profiler
B. Network Utility
C. Terminal
D. Process Viewer
E. Apple Hardware Test

Question 4

Which one of the following is NOT a risk when working around CRTs?

A. Overheating
B. Electric shock
C. Implosion
D. Toxic materials

Question 5

You have just completed replacing a logic board in an iMac (Flat Panel) and are reassembling the computer.
Which of the following special tools is recommended during this reassembly?

A. Jumper adjustment tool
B. CRT discharge tool
C. Spring tensioning tool
D. Torque screwdriver

Solutions: