Exam Name: Avaya Aura(TM) Contact Center Implementation Exam
Certification Provider: Avaya
Corresponding Certification: Avaya Aura
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Instant Download Avaya : 6202
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Avaya 6202 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Maintenance, Backup and Troubleshooting | 15% | - System backup and restore procedures - Common issues and resolution methods - Monitoring and routine maintenance |
| Installation and Deployment | 25% | - Core software installation procedures - Post-installation validation - Database setup and configuration |
| Architecture and Components | 20% | - Avaya Aura Contact Center platform overview - Integration with Avaya Aura Communication Manager - Server hardware and software requirements |
| Implementation Preparation | 15% | - Windows Server configuration - Network and security planning - Licensing and activation |
| System Configuration | 25% | - Agent and skill configuration - Contact Center management and routing - Reporting and database settings |
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