Exam Name: Avaya Aura® Experience Portal with POM Implementation and Maintenance exam
Certification Provider: Avaya
Corresponding Certification: Avaya Aura
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Check Updated on: Sep 17, 2026
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Avaya 3305 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Administration | 15% | - User account and access management - Call flow management - Reporting and scheduling |
| Topic 2: Installation | 20% | - System requirements for AEP and POM - Database installation and setup - High availability configuration - Installation procedures for AEP and POM |
| Topic 3: Maintenance and Troubleshooting | 20% | - Diagnosis and resolution of common issues - Software updates and patching - Monitoring tools and logs - Backup and restore procedures |
| Topic 4: Configuration | 25% | - Experience Portal Manager (EPM) setup - Voice, email, SMS, and speech server integration - Media Processing Platform (MPP) configuration - POM campaign creation and rules |
| Topic 5: Architecture and Licensing | 20% | - Licensing requirements for AEP and POM - AEP solution architecture and components - Deployment models and zones - POM components and features |
Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:
Which three are exit reasons in an Intelligent Customer Routing (ICR) CCA Session detail report? (Choose three)
- A. Call routed
- B. Call completed in SSA
- C. Call transferred
- D. Call completed
- E. Call failed
Correct Answer: A,B,C 🗳️
You have installed an application that uses the VoiceXML <log> tag, but you <Io not see any data from the application when you run an Application Detail Report.
What should you do to fix the problem?
- A. On the Change Application page of the EPM, enable Allow VoiceXML Log Tag.
- B. On the Report Data Configuration page of the EPM, enable Periodic Download.
- C. On the Report Data Configuration page of the Experience Portal Manager (EPM), enable Download VoiceXML log rags.
- D. Start your Media Processing Platform (MPP) servers.
Correct Answer: C 🗳️
You have just installed Proactive Out roach Manager (POM) 2 SP 4 or newer on your Avaya Aura Experience Portal (AAEP) 6.0. You run your first campaign and the POM monitor appear to show an Active Job, but no outgoing calls appear to be made. You notice the following entry in the CrnpMgrService.out log file:
CmpMgtService.out
@2011-10-21-02-32-43|P_POMCM002|ERROR|POMCM|||OUT call web service returned fault: Transport error: 401 Error: Unauthorized | 192.9.84.93 ####
Which step must you take to correct the issues and continue with this procedure?
- A. Login to Experience Portal Manager (EPM) using a user with an assigned role of "Administration" and ensure that the Outcall User Name and Password administered in POM Configuration > POM Server > Outbound Settings > Voice Server link is the same as in User Management > Users > and that it is enabled and not locked.
- B. Login to EPM using a user with an assigned role of "Administration" ensure that the Outcall U Name and Password administered in System Configuration > VPMS Servers > VPM5 Settings > Web Service Authentication > Outcall is the same as in User Management > Users > and then enabled and not locked.
- C. Login to EPM using a user with an assigned role of "Administration" and ensure that the Outcall User name administered in POM Configuration > POM Server > Outbound Settings > voice Server link has the assigned role of "Web Services".
- D. Login to EPM CLI using a Linux user with root permissions and ensure that the Outcall User Nan and Password administered in POM Configuration > POM Server > Outbound Settings > Voice server link contains a valid password and" is not locked.
Correct Answer: C 🗳️
You have setup up an application server and installed the runtimeconfig.war. When accessing the runtimeconfig web application http: //<hostname>: <port>/runtimeconfig), you receive the following error:
org.apache, jasper.JasperException: javax.servlet.ServletException: java lang.NoClassDefFoundError: com/avaya/runtimecommon/plat forms/Tool kit
How do you correct this Issue?
- A. Check that the Web License Manager (WebLM) is running. If not start WebLM.
- B. Restart Avaya Aura Experience Portal.
- C. Re-install the runtimeconfig.war file.
- D. Make sure the runtime support files are installed in the correct location.
Correct Answer: D 🗳️
Which two statements below about infinite campaigns are true? (Choose two)
- A. To terminate an Infinite Campaign, manual intervention is required.
- B. Infinite Campaign does not terminate by itself after processing all contacts.
- C. Infinite Campaign terminates only when all agents log off from the campaign.
- D. Infinite Campaign is designated by Campaign Type 0.
- E. Infinite Campaign terminates automatically after processing all contacts.
Correct Answer: A,B 🗳️
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