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| Section | Objectives |
|---|---|
| Topic 1: Integration and Troubleshooting | - CM and CMS connectivity setup - Network and system diagnostics - Logging and system verification |
| Topic 2: Contact Center Configuration | - Call distribution strategies (e.g., BSR) - Agent and skill administration - Routing policies and call handling |
| Topic 3: Avaya Aura Communication Manager Fundamentals | - System architecture and components - Administration and configuration basics - Call processing and routing |
| Topic 4: Avaya Call Management System (CMS) | - CMS administration and maintenance - CMS architecture and connectivity - ACD reporting and historical data |
1. Far data to be available universally, the "measured Field in CM must be administered to which setting?
A) Measured: both
B) Measured: external
C) Measured: survivable
D) Measured: internal
2. Which three are settings for Vector Variables? (Choose three)
A) Length
B) Scope
C) Stop Position
D) Assignment
E) Action
3. Which three statements describe the benefits of Best Service Routing (BSR)? (Choose three.)
A) BSR creates a virtualized pool of agent resources.
B) BSR follows a specified strategy far skill selection.
C) BSR balances and improves service across enterprise.
D) BSR decreases titer workload across sites.
E) BSR improves agent utilization.
4. Which command is used to find the current CMS release?
A) pkginfo cms
B) pkginfo -p cm
C) pkginfo -r cms
D) pkginfo -x cms
5. Which two statements describe why CMS and BCMS reports reflect different data?
(Choose two)
A) Repeated use of vu-stats buttons will decrease the level of information in the BCMS internal data.
B) BCMS is interval based and CMS is call based.
C) CMS resides on an external server and stores data on a hard disk, and-has much larger capacities and reporting capabilities.
D) BCMS receives data internally and stores data in a volatile switch memory.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A,B,D | Question # 3 Answer: B,C,E | Question # 4 Answer: D | Question # 5 Answer: B,C |
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