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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. What are two true statements about agent headset connections for agents using the Agent Blend feature in a Service Level domain group? (Choose two.)

A) When acquired, the agent should use their aux buttons on their phone between calls to indicate their current state so the APC will know when they are available to handle additional calls.
B) When acquired, if the service level of the Domain Group the agent is associated with is not beingmet, the agent's headset is disconnected (releaseD.with the next record release.
C) The agent's headset is connected (acquireD.only when the inbound service level of their domaingroup is being met or exceeded.
D) The agent's headset is connected immediately by the Avaya Proactive Contact (APC.upon initial login through the acquire VDN (acquired).
E) when acquired by the APC, the agent will hear different zip tones indicating either they havebeen connected to an inbound call or outbound call.

2. What are the correct Job control functions available in Avaya Proactive Contact Monitor application?

A) Stop job, change minimum hit rate, change calling list, change quota settings, change retries settings.
B) Stop job, change minimum hit rate, change retries settings, change line assignments, change quota settings.
C) Start or stop job, change or set Job link, change minimum hit rate, add or remove lines.
D) Start or stop job, change minimum hit rate, change retries settings, change expert calling ratio setting.

3. A Job is running on Avaya Proactive Contact 5.0 and the system operator notices that not enough records are selected. The operator wants to change selection criteria to select more records and re-run the call selection without stopping the job.
How can this be achieved?

A) Change the parameters and re-run the selection from Command User Interface (CUI).
B) Change the parameters and re-run the selection from Editor.
C) Change the parameters and re-run the selection from Analyst.
D) Change the parameters and re-run the selection from Monitor.

4. The implementation engineer has completed the pre-installation processes and has established the necessary connections for an Avaya Proactive Contact (APC. system. She is now ready to install the Proactive Contact software.
After installing the operating system, what is the next step required for the APC software installation?

A) Install the Dialer software.
B) Install WebLM.
C) Plan system capacity.
D) Add ports to resource groups.

5. A system operator needs to see failed login attempts on the Avaya Proactive Contact 5.X dialer. Which login type must be used to see these failed attempts?

A) reporter
B) auditor
C) sysadm
D) system

Solutions: