Exam Name: The Certified Professional in Talent Development
Certification Provider: ATD
Corresponding Certification: Talent Development
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ATD CPTD Exam Syllabus Topics:
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Reference: https://www.td.org/certification/cptd/introduction
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ATD The Certified Professional in Talent Development Sample Questions:
A TD professional at an online retail company is approached by one of the company ' s cloud services managers, who is concerned about the cloud services team ' s recent work performance. The manager states that the team members repeated the same mistakes from past teams. The TD professional performs a needs analysis and determines that the team members did not leverage information, best practices, and historical data recorded by past teams in the company ' s knowledge management system (KMS).
The TD professional determines that the team members are not motivated to use the KMS because they find it too time-consuming to access useful information.
The TD professional implements strategies to engage and motivate the cloud services team members in using the KMS. The TD professional now wants to enlist the cloud services managers to ensure continued use of the KMS by the team members.
What should the TD professional do?
- A. Request that managers be provided with regular reports on KMS usage by their team members.
- B. Have managers sign a contract to ensure they will support the KMS effort to the fullest extent.
- C. Provide all managers with a brief guide on follow-up techniques to use with their teams.
- D. Recommend that manager bonuses be tied to usage statistics.
- E. Suggest that the human resources team add a line to manager job descriptions stating their responsibility for creating a culture of knowledge sharing.
- F. Create opportunities for managers to share best practices and brainstorm solutions to challenges.
- G. Encourage managers to recognize and reward team members who increase their KMS usage appropriately.
Correct Answer: G 🗳️
Which is the most important reason for a talent development (TD) professional to complete a business ecosystem analysis?
- A. To develop a strategic plan that is aligned with the current business goals and values
- B. To identify the strengths, weaknesses, opportunities, and threats to the business
- C. To be able to prepare the budget for the TD department
- D. To understand the role government, competitors, adjacent markets, and customers play in the business
Correct Answer: D 🗳️
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Which is the best practice to incorporate when designing a new performance management strategy?
- A. Ask managers to rank their team members by performance
- B. Determine managers ' current skills at performing appraisals
- C. Have managers set stretch goals for their direct reports
- D. Require all review discussions be performed face-to-face
Correct Answer: B 🗳️
A talent development (TD) professional works at a small Internet-based company. The TD professional is tasked with training a group of customer service representatives to process refunds in a new software application.
Step 2
The TD professional is creating the training plan for the new software and wants to develop the learners ' troubleshooting skills by incorporating unexpected complexities that staff might encounter.
Step 3
The training plan is created and approved, and the TD professional develops the training materials.
What should the TD professional do to prepare for the delivery of in-person training?
- A. Assume that all learners have reviewed the software manual.
- B. Arrive early and set up well in advance.
- C. Speak out loud when practicing delivery.
- D. Avoid overpreparing in order to keep the training spontaneous.
- E. Confirm that all learners will have access to the software during the training.
- F. Rehearse all mechanics of the training delivery, including transitions and media use.
- G. Review the training plan and list all the logistics that need to be addressed.
Correct Answer: B,E,F,G 🗳️
A talent development (TD) professional has been asked to evaluate the capability of an organization ' s employees to move into positions of greater responsibility when required. The deliverable will be a report on the skill sets for succession in the organization. What would be the most effective approach for the TD professional to take?
- A. Research and recommend an assessment process such as a 360-degree assessment or a psychometric assessment; review data contained in the performance management system, including past performance reviews
- B. Hold focus groups with employees interested in leadership positions to identify potential leaders; meet with senior leaders individually to discuss who they feel could take on greater responsibility within the organization
- C. Send a survey asking about future leadership potential and interest from employees; follow up with a group discussion for those expressing interest in a leadership position
- D. Review company training records for past training attendance in leadership sessions; review project committees and leadership roles taken in the committees
Correct Answer: A 🗳️
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