A TD professional at an online retail company is approached by one of the company ' s cloud services managers, who is concerned about the cloud services team ' s recent work performance. The manager states that the team members repeated the same mistakes from past teams. The TD professional performs a needs analysis and determines that the team members did not leverage information, best practices, and historical data recorded by past teams in the company ' s knowledge management system (KMS).
The TD professional determines that the team members are not motivated to use the KMS because they find it too time-consuming to access useful information.
How should the TD professional engage and/or motivate the team to utilize the KMS?

• A. Conduct interviews with current users to understand utilization behaviors.
• B. Create a publicized list of nonusers.
• C. Create a scavenger hunt with prizes for finding specific information in the KMS.
• D. Provide a " tip of the day " microlearning on KMS features.
• E. Provide prizes based on KMS usage statistics.
• F. Conduct KMS training with hands-on activities.
• G. Prepare job aids to facilitate learning about the KMS.
• H. Provide year-over-year KMS usage statistics to management.

A TD professional at an online retail company is approached by one of the company ' s cloud services managers, who is concerned about the cloud services team ' s recent work performance. The manager states that the team members repeated the same mistakes from past teams. The TD professional performs a needs analysis and determines that the team members did not leverage information, best practices, and historical data recorded by past teams in the company ' s knowledge management system (KMS).
The TD professional determines that the team members are not motivated to use the KMS because they find it too time-consuming to access useful information.
The TD professional implements strategies to engage and motivate the cloud services team members in using the KMS. The TD professional now wants to enlist the cloud services managers to ensure continued use of the KMS by the team members.
What should the TD professional do?

• A. Request that managers be provided with regular reports on KMS usage by their team members.
• B. Have managers sign a contract to ensure they will support the KMS effort to the fullest extent.
• C. Provide all managers with a brief guide on follow-up techniques to use with their teams.
• D. Recommend that manager bonuses be tied to usage statistics.
• E. Suggest that the human resources team add a line to manager job descriptions stating their responsibility for creating a culture of knowledge sharing.
• F. Create opportunities for managers to share best practices and brainstorm solutions to challenges.
• G. Encourage managers to recognize and reward team members who increase their KMS usage appropriately.

A talent development (TD) professional has been tasked with training a group of managers on how to be better coaches. The managers have been in their roles for one to three years, have some prior knowledge, are self-motivated to learn, and lack guidance. What is the most effective approach for the TD professional to take?

• A. Disseminate information about coaching theories to learners with explanations of what a good coach embodies
• B. Engage learners with opportunities to practice coaching and receive feedback from peers and TD professionals
• C. Provide information about coaching and allow learners to practice coaching each other
• D. Organize learners into small groups to discuss coaching ideas and receive feedback from peers

What are the basic quadrants of a balanced scorecard approach?

• A. Revenue, profit, customer satisfaction, and employee satisfaction
• B. Financial, customer, internal processes, and learning and growth
• C. Cost, quality, time, and performance outcomes
• D. Planning, analysis, design, and control