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Salesforce Certified Slack Consultant Sample Questions:

1. How often should you recommend that your client conduct a guest and channel clean-up?

A) Weekly
B) Monthly
C) Annually
D) Ad-hoc

2. Your client firmly believes that a great onboarding experience sets employees up for success. The client wants to start the process with a warm welcome in Slack where new employees can share fun and important information with their new coworkers.
What is an ideal and automated onboarding experience in Slack for new employees?

A) New employees receive a private welcome bot message congratulating them on joining the team at BestHR with some important information to get started.
B) New employees receive a welcome bot message and are prompted to fill out the introduction workflow that will be automatically shared with their team when the workflow is complete.
C) New employees are prompted by their managers to fill out the introduction workflow that will be automatically shared with their team when the workflow is complete.
D) New employees receive a message from their manager asking for the new employee to post an introduction to a company-wide #welcome channel.

3. Your client insists on designing their grid based on the company's org chart and creating workspaces for each department. Through discovery, you discover that the departments are very collaborative and employees frequently collaborate outside their teams and across departments.
Which grid design best practice is most appropriate for this client?

A) Provide an overarching, easy-to-follow structure to the grid.
B) Create the minimum number of workspaces to meet your users' needs.
C) Create workspaces based on how information is naturally shared.
D) Create workspaces for each department.

4. You are preparing your client for a migration of two workspaces into a grid. In the pre-migration report, a single user is flagged under the "Duplicated and Illegal Usernames" section of the report. This user has the same username on both of the migrating workspaces, but different email addresses.
What is the recommended way to resolve this issue?

A) Deactivate one of the accounts to remove the conflict.
B) Make this user a multi-channel guest.
C) Update both user emails to match the email used for SSO.
D) Change one of the usernames so they are not duplicated.

5. What is one possible reason a client would pursue a grid migration?

A) To be able to use Slack Connect with external organizations
B) To enable Slack workflows and integrations
C) To enable a common set of policies & settings for all workspaces in a grid
D) To migrate one grid instance into another grid instance

Solutions: