Salesforce Certified Platform Strategy Designer: Plat-UX-102 Exam

"Salesforce Certified Platform Strategy Designer", also known as Plat-UX-102 exam, is a Salesforce Certification. With the complete collection of questions and answers, BraindumpsPass has assembled to take you through 155 Q&As to your Plat-UX-102 Exam preparation. In the Plat-UX-102 exam resources, you will cover every field and category in Salesforce Strategy Designer Certification helping to ready you for your successful Salesforce Certification.

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  • Exam Code: Plat-UX-102
  • Exam Name: Salesforce Certified Platform Strategy Designer
  • Certification Provider: Salesforce
  • Corresponding Certification: Salesforce Strategy Designer
  • Updated: Sep 13, 2026
  • No. of Questions: 155 Questions & Answers with Testing Engine
  • Download Limit: Unlimited

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Salesforce Plat-UX-102 Exam Syllabus Topics:

SectionObjectives
Topic 1: Tools and Artifacts- Co-creation methods
  • 1. Stakeholder workshops
    • 2. Design collaboration techniques
      - Salesforce platform capabilities
      • 1. High-level platform feature mapping
        • 2. Feasibility, desirability, viability assessment
          Topic 2: Intangible Deliverables- Stakeholder alignment
          • 1. Stakeholder engagement strategies
            • 2. Cross-functional relationship mapping
              - Communication and visioning
              • 1. Vision presentation techniques
                • 2. Storytelling for product strategy
                  Topic 3: Value Design- Challenge framing and problem definition
                  • 1. Understanding organizational dynamics
                    • 2. Defining effective challenge statements
                      - Strategic direction
                      • 1. Business outcome alignment
                        • 2. Innovation opportunity identification

                          Salesforce Certified Platform Strategy Designer Sample Questions:

                          Cloud Kicks' sales team is reporting an increased rate of churn. The Support team is frequently bombarded with customer requests for less complicated user experience. The development team sees the risk in changing a mature product.
                          What should a strategy designer recommend to help create alignment between the team?

                          • A. Define acceptance criteria and acceptance testing to validate intended outcomes.
                          • B. Share stories from customer reach to create a common understanding of challenges.
                          • C. Create a prioritized product roadmap to ensure future releases address known challenges.
                          Reveal Solution  Discussion  0

                          Correct Answer: B  🗳️

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                          In an effort to increase revenue, the Cloud Kicks design team proposes creating a new ecommerce tool where customers can easily search for products and access a bot that makes personalized recommendations. The team knows the cost to implement this new experience is significant.
                          Which tool should the team use to justify the strategy7

                          • A. Criteria scorecard
                          • B. Prioritization matrix
                          • C. Business model canvas
                          Reveal Solution  Discussion  0

                          Correct Answer: C  🗳️

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                          A strategy designer has noticed that stakeholder perspectives often take a features-first mindset when discussing the problem space and user insights.
                          Which co-creation approach should help stakeholders shift to a users-first mindset before discussing solutions?

                          • A. Prioritization Workshop
                          • B. Empathy Workshop
                          • C. Process Mapping Workshop
                          Reveal Solution  Discussion  0

                          Correct Answer: B  🗳️

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                          The design team at Cloud Kicks used qualitative research to uncover an opportunity to create a new line of sustainable footwear.
                          What should the strategy designer do to build a shared understanding and agreement among business leaders to move forward with this new initiative7

                          • A. Share customer needs and tie them to business goals.
                          • B. Select the most senior stakeholder's goal as a path forward.
                          • C. Complete a competitive analysis collaboratively in a workshop.
                          Reveal Solution  Discussion  0

                          Correct Answer: A  🗳️

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                          Cloud Kicks' users demonstrated behaviors and shared quotes on their excitement to use a new offering, as well as how it would influence their purchasing habits., during feedback sessions.
                          What do these qualitative findings Indicate about the new offering"?

                          • A. Feasibility
                          • B. Desirability
                          • C. Viability
                          Reveal Solution  Discussion  0

                          Correct Answer: B  🗳️

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