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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. Customer journey information is NOT available on which of the following channels?
(Choose three answers)
Response:

A) Instagram DM
B) Agentless email notifications
C) Agent-initiated callbacks
D) Web messaging

2. Where can agents find predictive scores about a visitor's likelihood to achieve a defined business outcome?
Response:

A) Within the Journey Panel in the agent UI
B) Inside the Workforce Management dashboard
C) In the Messenger Admin Panel
D) Under "Agent Scripts"

3. Which two types of interaction data are shown to agents in the Journey Panel?
(Choose two)
Response:

A) Page dwell times
B) Visitor's operating system logs

4. Which data points are critical for running a GPR benefit assessment?
(Choose two)
Response:

A) Number of agents logged in
B) Historical interaction volume
C) IVR script text
D) Historical routing outcomes

5. The Journey Panel includes visual icons that represent different visitor events such as page views, engagements, and outcomes.
(True/False)
Response:

A) True
B) False

Solutions: