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Genesys GCX-AI-GPE Exam Syllabus Topics:

Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. In a GPR comparison test, what does the system evaluate?
Response:

A) Agent salary and bonuses
B) Performance of GPR versus existing routing method
C) Skill proficiency levels
D) Differences in queue wait times

2. Which two engagement types are typically part of a cross-channel journey?
(Choose two)
Response:

A) Web engagement to agent chat
B) Database event to WFM rule
C) Page view to content offer
D) Phone queue transfer to outbound fax

3. Which two improvements should you look for after enabling GPR?
(Choose two)
Response:

A) Higher outcome success rate
B) Agent downtime metrics
C) Increase in wait time
D) Reduced call abandonment rate

4. Running a benefit assessment incurs no cost.
(True/False)
Response:

A) True
B) False

5. Genesys Cloud automatically generates monthly reports for queues using GPR.
(True/False)
Response:

A) True
B) False

Solutions: